About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

For upcoming maintenance events, visit the systems maintenance page systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Current system status

All Systems Operational
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly maintenance Dec 7, 2024 22:00 - Dec 8, 2024 12:00 AEDT
10:00 pm AEDT Saturday 7 December 2024 to 12:00 pm AEDT Sunday 8 December 2024
Posted on Sep 25, 2023 - 15:59 AEST
Standard release Dec 14, 2024 22:00 - Dec 15, 2024 10:00 AEDT
10:00 pm AEDT Saturday 14 December 2024 to 10:00 am AEDT Sunday 15 December 2024
Posted on Sep 25, 2023 - 16:02 AEST
Monthly maintenance Feb 1, 2025 22:00 - Feb 2, 2025 12:00 AEDT
10:00 pm AEDT Saturday, 1 February 2025 to 12:00 pm AEDT Sunday, 2 February 2025
Posted on Jun 28, 2024 - 13:55 AEST
System maintenance Feb 15, 2025 23:30 - Feb 16, 2025 07:00 AEDT
11:30 PM AEDT Saturday, 15 February 2025 to 7:00 AM AEDT Sunday, 16 February 2025
Posted on Nov 08, 2024 - 08:47 AEDT
Monthly maintenance Mar 1, 2025 22:00 - Mar 2, 2025 12:00 AEDT
10:00 pm AEDT Saturday, 1 March 2025 to 12:00 pm AEDT Sunday, 2 March 2025
Posted on Jun 28, 2024 - 13:57 AEST
System maintenance Mar 8, 2025 08:00 - Mar 10, 2025 00:00 AEDT
8:00 AM AEDT Saturday, 8 March 2025 to 12:00 AM AEDT Monday, 10 March 2025
Posted on Aug 15, 2024 - 11:57 AEST
Integrated release Mar 14, 2025 23:30 - Mar 17, 2025 07:00 AEDT
11:30 pm AEDT Friday 14 March 2025 to 7:00 am AEDT Monday 17 March 2025
Posted on Apr 29, 2024 - 16:31 AEST
System maintenance Mar 22, 2025 23:30 - Mar 23, 2025 07:00 AEDT
11:30 PM AEDT Saturday, 22 March 2025 to 7:00 AM AEDT Sunday, 23 March 2025
Posted on Sep 06, 2024 - 15:55 AEST
System maintenance Mar 29, 2025 23:30 - Mar 30, 2025 07:00 AEDT
11:30 PM AEST Saturday, 29 March 2025 to 7:00 AM AEST Sunday, 30 March 2025
Posted on Sep 06, 2024 - 15:56 AEST
Monthly maintenance Apr 5, 2025 22:00 - Apr 6, 2025 12:00 AEST
10:00 PM AEDT Saturday, 5 April 2025 to 12:00 PM AEST Sunday, 6 April 2025
Posted on Aug 12, 2024 - 10:41 AEST
Standard release May 10, 2025 22:00 - May 11, 2025 11:00 AEST
10:00 pm AEST Saturday 10 May 2025 to 11:00 am AEST Sunday 11 May 2025
Posted on Apr 29, 2024 - 16:33 AEST
Monthly maintenance May 31, 2025 22:00 - Jun 1, 2025 12:00 AEST
10:00 PM AEST Saturday, 31 May 2025 to 12:00 PM AEST Sunday, 1 June 2025
Posted on Sep 06, 2024 - 16:19 AEST
System maintenance Jun 7, 2025 22:00 - Jun 9, 2025 07:00 AEST
10:00 pm AEST Saturday 7 June 2025 to 7:00 am AEST Monday 9 June 2025
Posted on Jun 27, 2024 - 15:47 AEST
Integrated release Jun 13, 2025 23:30 - Jun 16, 2025 07:00 AEST
11:30 pm AEST Friday 13 June 2025 to 7:00 am AEST Monday 16 June 2025
Posted on Apr 29, 2024 - 16:35 AEST
Monthly maintenance Aug 2, 2025 22:00 - Aug 3, 2025 12:00 AEST
10:00 PM AEST Saturday, 2 August 2025 to 12:00 PM AEST Sunday, 3 August 2025
Posted on Sep 12, 2024 - 14:21 AEST
Monthly maintenance Sep 6, 2025 22:00 - Sep 7, 2025 12:00 AEST
10:00 PM AEST Saturday, 6 September 2025 to 12:00 PM AEST Sunday, 7 September 2025
Posted on Sep 12, 2024 - 14:22 AEST
Standard Release Sep 13, 2025 22:00 - Sep 14, 2025 10:00 AEST
10:00 pm AEST Saturday 13 September 2025 to 10:00 am AEST Sunday 14 September 2025
Posted on Jun 27, 2024 - 15:43 AEST
Monthly maintenance Oct 4, 2025 21:00 - Oct 5, 2025 13:00 AEDT
9:00 PM AEST Saturday, 4 October 2025 to 12:00 PM AEDT Sunday, 5 October 2025
Posted on Oct 31, 2024 - 12:10 AEDT
Monthly maintenance Nov 1, 2025 22:00 - Nov 2, 2025 12:00 AEDT
10:00 PM AEDT Saturday, 1 November 2025 to 12:00 PM AEDT Sunday, 2 November 2025
Posted on Oct 31, 2024 - 12:36 AEDT
Standard Release Nov 14, 2025 23:30 - Nov 17, 2025 06:30 AEDT
11:30 PM AEDT Friday, 14 November 2025 to 7:00 AM AEDT Monday, 17 November 2025
Posted on Oct 31, 2024 - 12:37 AEDT
System Metrics Month Week Day
Online Services for Agents response time
Fetching
Online Services for Agents availability
Fetching
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024
System maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 10:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 AEDT
Scheduled - 10:00 PM AEDT Saturday, 16 November 2024 to 10:00 AM AEDT Sunday, 17 November 2024
Nov 12, 16:14 AEDT
Nov 16, 2024
Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024
Integrated release
Completed - The scheduled maintenance has been completed.
Nov 11, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:30 AEDT
Scheduled - 11:30 pm AEDT Friday 8 November 2024 to 7:00 am AEDT Monday 11 November 2024
Sep 25, 15:55 AEST
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Nov 7, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage

Practitioner Lodgment Service dashboard

Want to know the current health of Practitioner Lodgment Service? Check out the Practitioner Lodgment Service dashboard here.

Feedback

Your feedback about this dashboard is greatly appreciated.

Give feedback