About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.

Current system status

Online services degradation
Update - We are continuing to monitor for any further issues.
Apr 02, 2025 - 11:40 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 02, 2025 - 10:46 AEDT
Investigating - We are aware of service degradation to our online services for some users. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
Apr 02, 2025 - 08:51 AEDT
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Monthly maintenance Apr 5, 2025 22:00 - Apr 6, 2025 23:00 AEST

10:00 PM AEDT Saturday, 5 April 2025 to 11:00 PM AEST Sunday, 6 April 2025
Posted on Aug 12, 2024 - 10:41 AEST

System maintenance Apr 12, 2025 23:30 - Apr 13, 2025 07:00 AEST

11:30 PM AEST Saturday, 12 April 2025 to 7:00 AM AEST Sunday, 13 April 2025
Posted on Feb 26, 2025 - 15:39 AEDT

Standard release May 10, 2025 22:00 - May 11, 2025 11:00 AEST

10:00 pm AEST Saturday 10 May 2025 to 11:00 am AEST Sunday 11 May 2025
Posted on Apr 29, 2024 - 16:33 AEST

System maintenance May 17, 2025 22:00 - May 18, 2025 10:00 AEST

10:00 pm AEST Saturday, 17 May 2025 to 10:00 am AEST Sunday, 18 May 2025
Posted on Mar 31, 2025 - 14:56 AEDT

System maintenance May 25, 2025 23:30 - May 26, 2025 07:00 AEST

11:30 pm AEST Sunday, 25 May 2025 to 7:00 am AEST Monday, 26 May 2025
Posted on Mar 26, 2025 - 09:47 AEDT

Monthly maintenance May 31, 2025 22:00 - Jun 1, 2025 12:00 AEST

10:00 PM AEST Saturday, 31 May 2025 to 12:00 PM AEST Sunday, 1 June 2025
Posted on Sep 06, 2024 - 16:19 AEST

System maintenance Jun 7, 2025 22:00 - Jun 9, 2025 07:00 AEST

10:00 pm AEST Saturday 7 June 2025 to 7:00 am AEST Monday 9 June 2025
Posted on Jun 27, 2024 - 15:47 AEST

Integrated release Jun 13, 2025 23:30 - Jun 16, 2025 07:00 AEST

11:30 pm AEST Friday 13 June 2025 to 7:00 am AEST Monday 16 June 2025
Posted on Apr 29, 2024 - 16:35 AEST

Monthly maintenance Aug 2, 2025 22:00 - Aug 3, 2025 12:00 AEST

10:00 PM AEST Saturday, 2 August 2025 to 12:00 PM AEST Sunday, 3 August 2025
Posted on Sep 12, 2024 - 14:21 AEST

Monthly maintenance Sep 6, 2025 22:00 - Sep 7, 2025 12:00 AEST

10:00 PM AEST Saturday, 6 September 2025 to 12:00 PM AEST Sunday, 7 September 2025
Posted on Sep 12, 2024 - 14:22 AEST

Standard Release Sep 13, 2025 22:00 - Sep 14, 2025 10:00 AEST

10:00 pm AEST Saturday 13 September 2025 to 10:00 am AEST Sunday 14 September 2025
Posted on Jun 27, 2024 - 15:43 AEST

Monthly maintenance Oct 4, 2025 21:00 - Oct 5, 2025 12:00 AEDT

9:00 PM AEST Saturday, 4 October 2025 to 12:00 PM AEDT Sunday, 5 October 2025
Posted on Oct 31, 2024 - 12:10 AEDT

Monthly maintenance Nov 1, 2025 22:00 - Nov 2, 2025 12:00 AEDT

10:00 PM AEDT Saturday, 1 November 2025 to 12:00 PM AEDT Sunday, 2 November 2025
Posted on Oct 31, 2024 - 12:36 AEDT

Intergrated Release Nov 14, 2025 23:30 - Nov 17, 2025 07:00 AEDT

11:30 PM AEDT Friday, 14 November 2025 to 7:00 AM AEDT Monday, 17 November 2025
Posted on Oct 31, 2024 - 12:37 AEDT

Monthly maintenance Dec 6, 2025 22:00 - Dec 7, 2025 23:00 AEDT

10:00 PM AEDT Saturday, 6 December 2025 to 11:00 PM AEDT Sunday, 7 December 2025
Posted on Dec 05, 2024 - 15:46 AEDT

Integrated release Mar 13, 2026 23:30 - Mar 16, 2026 07:00 AEDT

11:30 pm AEDT Friday, 13 March 2026 to 7:00 am AEDT Monday, 16 March 2026
Posted on Mar 26, 2025 - 09:52 AEDT
System Metrics Month Week Day
Online Services for Agents response time
Fetching
Online Services for Agents availability
Fetching
Apr 2, 2025

Unresolved incident: Online services degradation.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025
System maintenance
Completed - The scheduled maintenance has been completed.
Mar 30, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 23:30 AEDT
Scheduled - 11:30 PM AEST Saturday, 29 March 2025 to 7:00 AM AEST Sunday, 30 March 2025
Sep 6, 15:56 AEST
Mar 29, 2025
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025
System maintenance
Completed - The scheduled maintenance has been completed.
Mar 23, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 23:30 AEDT
Scheduled - 11:30 PM AEDT Saturday, 22 March 2025 to 7:00 AM AEDT Sunday, 23 March 2025
Sep 6, 15:55 AEST
Mar 22, 2025
Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage

Practitioner Lodgment Service dashboard

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