About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

COVID-19 information

During April, the ATO will deliver a substantial proportion of Government’s economic stimulus response to the current COVID-19 situation, which may result in needing to undertake additional scheduled maintenance. It is important therefore to regularly review all scheduled maintenance periods, published below or on the system maintenance page.

For all other COVID-19 matters refer to our COVID-19 web page for the latest information and support.

Current system status

All Systems Operational
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly maintenance Apr 4, 22:00 - Apr 5, 09:00 AEDT
10.00pm AEDT Saturday 4 April 2020 to 10.00am AEST Sunday 5 April 2020
Posted on Oct 4, 10:01 AEST
Major system release Apr 9, 23:00 - Apr 14, 19:00 AEDT
11.00pm AEST Thursday 9 April 2020 to 7.00am AEST Tuesday 14 April 2020
Posted on Aug 15, 15:44 AEST
Monthly maintenance May 2, 22:00 - May 3, 10:00 AEDT
10.00pm AEST Saturday 2 May 2020 to 10.00am AEST Sunday 3 May 2020
Posted on Oct 4, 10:04 AEST
Monthly maintenance Jun 6, 22:00 - Jun 7, 10:00 AEDT
10.00pm AEST Saturday 6 June 2020 to 10.00am AEST Sunday 7 June 2020
Posted on Oct 4, 10:07 AEST
Monthly maintenance Aug 1, 22:00 - Aug 2, 10:00 AEDT
10.00pm AEST Saturday 1 August 2020 to 10.00am AEST Sunday 2 August 2020
Posted on Oct 4, 10:13 AEST
Monthly maintenance Sep 5, 22:00 - Sep 6, 10:00 AEDT
10.00pm AEST Saturday 5 September 2020 to 10.00am AEST Sunday 6 September 2020
Posted on Oct 4, 10:14 AEST
Monthly maintenance Oct 3, 22:00 - Oct 4, 11:00 AEDT
10.00pm AEST Saturday 3 October 2020 to 10.00am AEDT Sunday 4 October 2020
Posted on Oct 4, 10:18 AEST
Monthly maintenance Nov 7, 22:00 - Nov 8, 10:00 AEDT
10.00pm AEDT Saturday 7 November 2020 to 10.00am AEDT Sunday 8 November 2020
Posted on Oct 4, 10:19 AEST
Monthly maintenance Dec 12, 22:00 - Dec 13, 10:00 AEDT
10.00pm AEDT Saturday 12 December 2020 to 10.00am AEDT Sunday 13 December 2020
Posted on Oct 17, 14:42 AEDT
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
Apr 4, 2020

No incidents reported today.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020
Resolved - This incident has been resolved overnight. We apologise for any inconvenience caused.
Mar 31, 08:06 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 22:30 AEDT
Investigating - We are aware that agents are unable to login to our Online services for agents. We are working to fix the issue as a priority.
Mar 30, 20:00 AEDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.