About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after fifteen minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents Dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Internet Explorer users are unable to vary PAYG income tax instalments

Until the issue is resolved we recommend using an alternative browser or using your Practitioner Lodgment Service (PLS). We are working to resolve the issue as a priority.

myGovID app - Intermittent issue verifying identity documents

An intermittent issue verifying identity documents may be impacting some users that are setting up a new device. If you experience this issue, close your app and try again later. We are working to resolve this as a priority.

Current system status

All Systems Operational
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly maintenance Nov 6, 22:00 - Nov 7, 10:00 AEDT
10.00pm AEDT Saturday 6 November 2021 to 10.00am AEDT Sunday 7 November 2021
Posted on Aug 19, 14:20 AEST
System maintenance Nov 13, 18:00 - Nov 15, 06:00 AEDT
6.00pm AEDT Saturday 13 November 2021 to 6.00am AEDT Monday 15 November 2021
Posted on Oct 11, 13:39 AEDT
Quarterly system release Dec 3, 23:30 - Dec 6, 06:30 AEDT
11.30pm AEDT Friday 3 December 2021 to 7.00am AEDT Monday 6 December 2021
Posted on Feb 17, 14:30 AEDT
Monthly maintenance Dec 11, 22:00 - Dec 12, 10:00 AEDT
10.00pm AEDT Saturday 11 December 2021 to 10.00am AEDT Sunday 12 December 2021
Posted on Aug 19, 14:33 AEST
System Shutdown - 24 December - 4 January Dec 24, 23:30 - Jan 4, 06:30 AEDT
Major system release - 11.30pm AEDT Friday 24 December 2021 to 7.00am AEDT Tuesday 4 January 2022
Posted on Oct 20, 10:01 AEDT
Quarterly system release Mar 11, 23:30 - Mar 14, 06:30 AEDT
11.30pm AEDT Friday 22 March 2022 to 7.00am AEDT Monday 14 March 2022
Posted on Mar 24, 12:55 AEDT
Quarterly system release Jun 17, 23:30 - Jun 20, 06:30 AEDT
11.30pm AEST Friday 17 June 2022 to 7.00am AEDT Monday 20 June 2022
Posted on Jul 12, 09:23 AEST
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
Oct 24, 2021
Resolved - This incident has been resolved.
Oct 24, 15:24 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 11:17 AEDT
Investigating - We are currently investigating this issue.
Oct 24, 09:24 AEDT
Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021
Resolved - This incident has been resolved.
Oct 11, 14:28 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 12:25 AEDT
Identified - The issue has been identified and a fix is being implemented.
Oct 7, 10:45 AEDT
Update - We are continuing to investigate this issue.
Oct 6, 10:07 AEDT
Update - We are continuing to investigate this issue. You can also access this information if your Practitioner Lodgment Service (PLS) enabled software has the necessary reporting capability.
Oct 5, 10:35 AEDT
Investigating - Some agents are unable to retrieve on-demand income tax and activity statement reports. We are working to resolve this known issue as a priority.
Oct 1, 13:04 AEST
Oct 10, 2021

No incidents reported.