About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

For upcoming maintenance events, visit the systems maintenance page systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Current system status

All Systems Operational
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
System maintenance May 30, 2024 23:30 - May 31, 2024 00:30 AEST
11:30pm AEST Thursday, 30 May 2024 to 12:30am AEST Friday, 31 May 2024
Posted on May 17, 2024 - 08:56 AEST
Monthly maintenance Jun 1, 2024 22:00 - Jun 2, 2024 12:00 AEST
10:00 pm AEST Saturday 1 June 2024 to 12:00 pm AEST Sunday 2 June 2024
Posted on Sep 25, 2023 - 15:34 AEST
Prefill Outage Jun 8, 2024 23:30 - Jun 10, 2024 07:00 AEST
11:30 pm AEST Saturday 8 June 2024 to 7:00 am AEST Monday 10 June 2024
Posted on Dec 15, 2023 - 12:56 AEDT
Integrated release Jun 14, 2024 23:30 - Jun 17, 2024 07:00 AEST
11:30 pm AEST Friday 14 June 2024 to 7:00 am AEST Monday 17 June 2024
Posted on Aug 29, 2023 - 15:44 AEST
System maintenance Aug 1, 2024 23:30 - Aug 2, 2024 07:00 AEST
11:30pm AEST Thursday, 1 August 2024 to 7:00am AEST Friday, 2 August 2024
Posted on May 15, 2024 - 15:54 AEST
Monthly maintenance Aug 3, 2024 22:00 - Aug 4, 2024 12:00 AEST
10:00 pm AEST Saturday 3 August 2024 to 12:00 pm AEST Sunday 4 August 2024
Posted on Sep 25, 2023 - 15:37 AEST
System maintenance Aug 10, 2024 23:30 - Aug 11, 2024 07:00 AEST
11:30pm AEST Saturday, 10 August 2024 to 7:00am AEST Sunday, 11 August 2024
Posted on May 15, 2024 - 15:58 AEST
Monthly maintenance Sep 7, 2024 22:00 - Sep 8, 2024 12:00 AEST
10:00 pm AEST Saturday 7 September 2024 to 12:00 pm AEST Sunday 8 September 2024
Posted on Sep 25, 2023 - 15:40 AEST
Integrated release Sep 14, 2024 20:00 - Sep 16, 2024 07:00 AEST
8:00 pm AEST Saturday 14 September 2024 to 7:00 am AEST Monday 16 September 2024
Posted on Sep 25, 2023 - 15:43 AEST
Monthly maintenance Oct 5, 2024 21:00 - Oct 6, 2024 12:00 AEDT
9:00 pm AEST Saturday 5 October 2024 to 12:00 pm AEDT Sunday 6 October 2024
Posted on Sep 25, 2023 - 15:46 AEST
System maintenance Oct 12, 2024 23:30 - Oct 13, 2024 07:00 AEDT
11:30pm AEDT Saturday, 12 October 2024 to 7:00am AEDT Sunday, 13 October 2024
Posted on May 15, 2024 - 16:02 AEST
Monthly maintenance Nov 2, 2024 22:00 - Nov 3, 2024 12:00 AEDT
10:00 pm AEDT Saturday 2 November 2024 to 12:00 pm AEDT Sunday 3 November 2024
Posted on Sep 25, 2023 - 15:50 AEST
Integrated release Nov 8, 2024 23:30 - Nov 11, 2024 07:00 AEDT
11:30 pm AEDT Friday 8 November 2024 to 7:00 am AEDT Monday 11 November 2024
Posted on Sep 25, 2023 - 15:55 AEST
Monthly maintenance Dec 7, 2024 22:00 - Dec 8, 2024 12:00 AEDT
10:00 pm AEDT Saturday 7 December 2024 to 12:00 pm AEDT Sunday 8 December 2024
Posted on Sep 25, 2023 - 15:59 AEST
Standard release Dec 14, 2024 22:00 - Dec 15, 2024 10:00 AEDT
10:00 pm AEDT Saturday 14 December 2024 to 10:00 am AEDT Sunday 15 December 2024
Posted on Sep 25, 2023 - 16:02 AEST
Integrated release Mar 14, 2025 23:30 - Mar 17, 2025 07:00 AEDT
11:30 pm AEDT Friday 14 March 2025 to 7:00 am AEDT Monday 17 March 2025
Posted on Apr 29, 2024 - 16:31 AEST
Standard release May 10, 2025 22:00 - May 11, 2025 11:00 AEST
10:00 pm AEST Saturday 10 May 2025 to 11:00 am AEST Sunday 11 May 2025
Posted on Apr 29, 2024 - 16:33 AEST
Integrated release Jun 13, 2025 23:30 - Jun 16, 2025 07:00 AEST
11:30 pm AEST Friday 13 June 2025 to 7:00 am AEST Monday 16 June 2025
Posted on Apr 29, 2024 - 16:35 AEST
Online Services for Agents response time
Fetching
Online Services for Agents availability
Fetching
Past Incidents
May 22, 2024

No incidents reported today.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024
Completed - The scheduled maintenance has been completed.
May 19, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:00 AEST
Scheduled - 10:00 pm AEST Saturday 18 May 2024 to 12:00 pm AEST Sunday 19 May 2024
Aug 31, 14:25 AEST
May 18, 2024
May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.