About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

This dashboard does not reflect the status of other systems which OSFA interacts with or relies upon, such as digital identitylogin services. Refer to Using the Online services for agents dashboardfor more information on why the dashboard may not reflect your experience.

Current system status

System maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 2026 - 23:30 AEST
Scheduled - 11:30 pm AEST Thursday, 14 May 2026 to 7:00 am AEST Friday, 15 May 2026
May 14, 2026 23:30 - May 15, 2026 07:00 AEST
Online services unavailable
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 2026 - 15:10 AEST
Investigating - We are aware of an outage to our online services. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
May 14, 2026 - 13:01 AEST
Online Services for Agents Under Maintenance
Login service Under Maintenance
Search communication history Under Maintenance
View communication history Under Maintenance
Access practice and client reports Under Maintenance
Access STP reports Under Maintenance
View client accounts Under Maintenance
Create or view mail messages Under Maintenance
File transfer Under Maintenance
Access super clearing house Under Maintenance
Add or remove clients Under Maintenance
Update client details Under Maintenance
View\Lodge activity statements Under Maintenance
Prefill Under Maintenance
On Demand Reports Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

System maintenance May 16, 2026 23:30 - May 17, 2026 07:00 AEST

11:30 pm AEST Saturday, 16 May 2026 to 7:00 am AEST Sunday, 17 May 2026
Posted on Apr 14, 2026 - 10:45 AEST

System maintenance May 21, 2026 23:30 - May 22, 2026 07:00 AEST

11:30 pm AEST Thursday, 21 May 2026 to 7:00 am AEST Friday, 22 May 2026
Posted on Apr 17, 2026 - 09:40 AEST

System maintenance May 23, 2026 18:30 - May 24, 2026 23:00 AEST

6:30 pm AEST Saturday, 23 May 2026 to 11:00 pm AEST Sunday, 24 May 2026
Posted on Apr 14, 2026 - 11:00 AEST

System maintenance May 26, 2026 22:00 - May 27, 2026 07:00 AEST

10:00 pm AEST Tuesday, 26 May 2026 to 7:00 am AEST Wednesday, 27 May 2026
Posted on May 07, 2026 - 13:17 AEST

Monthly maintenance May 30, 2026 22:00 - May 31, 2026 12:00 AEST

10:00 pm AEST Saturday, 30 May 2026 to 12:00 pm AEST Sunday, 31 May 2026
Posted on Jul 17, 2025 - 18:07 AEST

System maintenance Jun 6, 2026 22:00 - Jun 8, 2026 07:00 AEST

10:00 pm AEST Saturday, 6 June 2026 to 7:00 am AEST Monday, 8 June 2026
Posted on Jul 17, 2025 - 12:40 AEST

Integrated release Jun 12, 2026 23:30 - Jun 15, 2026 07:00 AEST

11:30 pm AEST Friday, 12 June 2026 to 7:00 am AEST Monday, 15 June 2026
Posted on Jul 17, 2025 - 12:41 AEST

System maintenance Jun 20, 2026 23:30 - Jun 21, 2026 07:00 AEST

11:30 pm AEST Saturday, 20 June 2026 to 7:00 am AEST Sunday, 21 June 2026
Posted on Dec 12, 2025 - 11:20 AEDT

System maintenance Jul 18, 2026 23:30 - Jul 19, 2026 07:00 AEST

11:30 pm AEST Saturday, 18 July 2026 to 7:00 am AEST Sunday, 19 July 2026
Posted on Dec 12, 2025 - 11:23 AEDT

System maintenance Jul 25, 2026 23:30 - Jul 26, 2026 07:00 AEST

11:30 pm AEST Saturday, 25 July 2026 to 7:00 am AEST Sunday, 26 July 2026
Posted on Dec 12, 2025 - 11:25 AEDT

System maintenance Jul 30, 2026 23:30 - Jul 31, 2026 07:00 AEST

11:30 pm AEST Thursday, 30 July 2026 to 7:00 am AEST Friday, 31 July 2026
Posted on Dec 12, 2025 - 11:31 AEDT

Monthly maintenance Aug 1, 2026 22:00 - Aug 2, 2026 12:00 AEST

10:00 pm AEST Saturday, 1 August 2026 to 12:00 pm AEST Sunday, 2 August 2026
Posted on Aug 12, 2025 - 10:42 AEST

System maintenance Aug 8, 2026 23:30 - Aug 9, 2026 07:00 AEST

11:30 pm AEST Saturday, 8 August 2026 to 7:00 am AEST Sunday, 9 August 2026
Posted on Dec 12, 2025 - 11:36 AEDT

System maintenance Aug 15, 2026 23:30 - Aug 16, 2026 07:00 AEST

11:30 pm AEST Saturday, 15 August 2026 to 7:00 am AEST Sunday, 16 August 2026
Posted on Apr 10, 2026 - 16:42 AEST

Monthly maintenance Sep 5, 2026 22:00 - Sep 6, 2026 12:00 AEST

10:00 pm AEST Saturday, 5 September 2026 to 12:00 pm AEST Sunday, 6 September 2026
Posted on Sep 12, 2025 - 11:49 AEST

System maintenance Sep 12, 2026 23:30 - Sep 13, 2026 07:00 AEST

11:30 pm AEST Saturday, 12 September 2026 to 7:00 am AEST Sunday, 13 September 2026
Posted on Dec 18, 2025 - 15:13 AEDT

Standard Release Sep 26, 2026 22:00 - Sep 27, 2026 10:00 AEST

10:00 pm AEST Saturday, 26 September 2026 to 10:00 am AEST Sunday, 27 September 2026
Posted on Sep 12, 2025 - 12:05 AEST

Monthly maintenance Oct 3, 2026 21:00 - Oct 4, 2026 12:00 AEDT

9:00 pm AEST Saturday, 3 October 2026 to 12:00 pm AEDT Sunday, 4 October 2026
Posted on Dec 04, 2025 - 14:45 AEDT

System maintenance Oct 10, 2026 23:30 - Oct 11, 2026 07:00 AEDT

11:30 pm AEDT Saturday, 10 October 2026 to 7:00 am AEDT Sunday, 11 October 2026
Posted on Apr 10, 2026 - 17:08 AEST

Monthly maintenance Nov 7, 2026 22:00 - Nov 8, 2026 12:00 AEDT

10:00 pm AEDT Saturday, 7 November 2026 to 12:00 pm AEDT Sunday, 8 November 2026
Posted on Dec 04, 2025 - 14:49 AEDT

Integrated release Nov 13, 2026 23:30 - Nov 16, 2026 07:00 AEDT

11:30 pm AEDT Friday, 13 November 2026 to 7:00 am AEDT Monday, 16 November 2026
Posted on Dec 04, 2025 - 14:53 AEDT

System maintenance Nov 19, 2026 23:30 - Nov 20, 2026 07:00 AEDT

11:30 pm AEDT Thursday, 19 November 2026 to 7:00 am AEDT Friday, 20 November 2026
Posted on Apr 24, 2026 - 12:27 AEST

System maintenance Nov 21, 2026 23:30 - Nov 22, 2026 07:00 AEDT

11:30 pm AEDT Saturday, 21 November 2026 to 7:00 am AEDT Sunday, 22 November 2026
Posted on Feb 17, 2026 - 09:43 AEDT

System maintenance Nov 27, 2026 23:30 - Nov 30, 2026 07:00 AEDT

11:30 pm AEDT Friday, 27 November 2026 to 7:00 am AEDT Monday, 30 November 2026
Posted on Apr 08, 2026 - 15:40 AEST

System maintenance Dec 3, 2026 23:30 - Dec 4, 2026 07:00 AEDT

11:30 pm AEDT Thursday, 3 December 2026 to 7:00 am AEDT Friday, 4 December 2026
Posted on Apr 24, 2026 - 12:32 AEST

Monthly maintenance Dec 5, 2026 22:00 - Dec 6, 2026 23:00 AEDT

10:00 pm AEDT Saturday, 5 December 2026 to 11:00 pm AEDT Sunday, 6 December 2026
Posted on Feb 17, 2026 - 09:45 AEDT

System maintenance Dec 12, 2026 23:30 - Dec 13, 2026 07:00 AEDT

11:30 pm AEDT Saturday, 12 December 2026 to 7:00 am AEDT Sunday, 13 December 2026
Posted on Apr 24, 2026 - 12:33 AEST

Monthly maintenance Feb 6, 2027 22:00 - Feb 7, 2027 12:00 AEDT

10:00 pm AEDT Saturday, 6 February 2027 to 12:00 pm AEDT Sunday, 7 February 2027
Posted on Mar 24, 2026 - 13:47 AEDT

Monthly maintenance Mar 6, 2027 22:00 - Mar 7, 2027 12:00 AEDT

10:00 pm AEDT Saturday, 6 March 2027 to 12:00 pm AEDT Sunday, 7 March 2027
Posted on Mar 24, 2026 - 13:57 AEDT

Integrated release Mar 12, 2027 23:30 - Mar 15, 2027 07:00 AEDT

11:30 pm AEDT Friday, 12 March 2027 to 7:00 am AEDT Monday, 15 March 2027
Posted on Mar 24, 2026 - 13:59 AEDT

Monthly maintenance Apr 3, 2027 22:00 - Apr 4, 2027 12:00 AEST

10:00 pm AEST Saturday, 3 April 2027 to 12:00 pm AEST Sunday, 4 April 2027
Posted on Apr 07, 2026 - 10:14 AEST
System Metrics Month Week Day
Online Services for Agents response time
Fetching
Online Services for Agents availability
Fetching
May 15, 2026

No incidents reported today.

May 14, 2026

Unresolved incidents: System maintenance, Online services unavailable.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026
Standard release
Completed - The scheduled maintenance has been completed.
May 10, 10:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 22:00 AEST
Scheduled - 10:00 pm AEST Saturday, 9 May 2026 to 10:00 am AEST Sunday, 10 May 2026
May 16, 14:45 AEST
May 9, 2026
May 8, 2026

No incidents reported.

May 7, 2026
Practice mail & pre-fill reports degraded performance
Resolved - This incident has been resolved.
May 7, 15:25 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 12:25 AEST
Update - We are continuing to work on a fix for this issue.
May 7, 12:24 AEST
Update - We are continuing to work on a fix for this issue.
May 7, 12:24 AEST
Identified - The issue has been identified and a fix is being implemented.
May 7, 10:27 AEST
Investigating - We are currently investigating this issue.
May 7, 08:43 AEST
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026
Monthly maintenance
Completed - The scheduled maintenance has been completed.
May 3, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 22:00 AEST
Scheduled - 10:00 pm AEST Saturday, 2 May 2026 to 12:00 pm AEST Sunday, 3 May 2026
Jul 17, 18:06 AEST
May 2, 2026
May 1, 2026
System maintenance
Completed - The scheduled maintenance has been completed.
May 1, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 23:15 AEST
Scheduled - 11:15 pm AEST Thursday, 30 April 2026 to 7:00 am AEST Friday, 1 May 2026
Apr 16, 14:21 AEST
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