About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status it can take some time for the dashboard to reflect your experience. If after fifteen minutes your experience is not reflected contact the ATO. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

No Australian Business Number (ABN) found

If you receive the above message, log into your myGovID app and confirm your identity strength which is located next to your name. If the identity strength is “Basic” you will need to verify 2 documents to uplift the identity strength to ‘Standard’ before Online services for agents can be accessed.

Current system status

Identified - When there is no communication history for the specific channel and period selected you will receive a spinning wheel. You will need to close the session and try again. To avoid the spinning wheel change your search parameters by increasing the number of channels and\or widening your search period. We are working to develop a fix for this issue as a priority.
Apr 23, 16:51 AEST
Investigating - This issue occurs where there is no communication history for the specific channel(s) and period selected. If you get the continuous spinning wheel you will need to close the session and try again by adjusting your search parameters, for example increasing the number of channels and/or widening your search period.

We continue to develop a fix for this issue.
Apr 23, 09:59 AEST
Online Services for Agents Degraded Performance
Login service Operational
Search communication history Degraded Performance
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Identify and declare for JobKeeper payment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly maintenance May 8, 22:00 - May 9, 10:00 AEST
10.00pm AEST Saturday 8 May 2021 to 10.00am AEST Sunday 9 May 2021
Posted on Apr 19, 14:40 AEST
Monthly maintenance Jun 12, 22:00 - Jun 13, 10:00 AEST
10.00pm AEST Saturday 12 June 2021 to 10.00am AEST Sunday 13 June 2021
Posted on Aug 19, 12:25 AEST
Quarterly system release Jun 18, 23:30 - Jun 21, 06:30 AEST
11.30pm AEST Friday 18 June 2021 to 7.00am AEST Monday 21June 2021
Posted on Jul 29, 12:20 AEST
Monthly maintenance Aug 7, 22:00 - Aug 8, 10:00 AEST
10.00pm AEST Saturday 7 August 2021 to 10.00am AEST Sunday 8 August 2021
Posted on Aug 19, 13:18 AEST
Monthly maintenance Sep 4, 22:00 - Sep 5, 10:00 AEST
10.00pm AEST Saturday 4 September 2021 to 10.00am AEST Sunday 5 September 2021
Posted on Aug 19, 14:00 AEST
Monthly maintenance Oct 2, 21:00 - Oct 3, 11:00 AEST
9.00pm AEST Saturday 2 October 2021 to 10.00am AEDT Sunday 3 October 2021
Posted on Aug 19, 14:07 AEST
Monthly maintenance Nov 6, 22:00 - Nov 7, 10:00 AEST
10.00pm AEDT Saturday 6 November 2021 to 10.00am AEDT Sunday 7 November 2021
Posted on Aug 19, 14:20 AEST
Quarterly system release Dec 3, 23:30 - Dec 6, 06:30 AEST
11.30pm AEDT Friday 3 December 2021 to 7.00am AEDT Monday 6 December 2021
Posted on Feb 17, 14:30 AEDT
Monthly maintenance Dec 11, 22:00 - Dec 12, 10:00 AEST
10.00pm AEDT Saturday 11 December 2021 to 10.00am AEDT Sunday 12 December 2021
Posted on Aug 19, 14:33 AEST
System Shutdown - 24 December - 4 January Dec 24, 23:30 - Jan 4, 06:30 AEST
Major system release - 11.30pm AEDT Friday 24 December 2021 to 6.00am AEDT Tuesday 4 January 2022
Posted on Oct 20, 10:01 AEDT
Quarterly system release Mar 11, 23:30 - Mar 14, 06:30 AEST
11.30pm AEDT Friday 22 March 2022 to 7.00am AEDT Monday 14 March 2022
Posted on Mar 24, 12:55 AEDT
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
Apr 24, 2021

No incidents reported today.

Apr 23, 2021

Unresolved incident: Filtering client communication history.

Apr 22, 2021

No incidents reported.

Apr 21, 2021

No incidents reported.

Apr 20, 2021

No incidents reported.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021
Resolved - This incident has been resolved.
Apr 14, 13:37 AEST
Identified - If you receive the error message 'No Australian Business Number (ABN) found'. Log into your myGovID app and confirm your identity strength. The identity strength is located next to your name.

If the identity strength is “Basic” you will need to verify 2 documents to uplift the identity strength to ‘Standard’ before Online services for agents can be accessed.
Apr 13, 17:01 AEST
Update - We are continuing to investigate this issue.
Apr 13, 14:39 AEST
Investigating - A small number of users are unable to login to Online services for agents. We are working to resolve with the highest priority. We will provide further updates when we know more.
Apr 13, 10:55 AEST
Apr 13, 2021
Apr 12, 2021
Resolved - This incident has been resolved.
Apr 12, 19:35 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 18:56 AEST
Identified - The issue has been identified and a fix is being implemented.
Apr 12, 17:18 AEST
Investigating - Some agents may experience issues when verifying their details when setting up myGovID. We are working to resolve this issue as a priority
Apr 12, 12:42 AEST
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.