About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

This dashboard does not reflect the status of other systems which OSFA interacts with or relies upon, such as digital identitylogin services. Refer to Using the Online services for agents dashboardfor more information on why the dashboard may not reflect your experience.

Current system status

All Systems Operational

Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

System maintenance Apr 16, 2026 23:15 - Apr 17, 2026 07:00 AEST

11:15 pm AEST Thursday, 16 April 2026 to 7:00 am AEST Friday, 17 April 2026
Posted on Mar 31, 2026 - 16:43 AEDT

System maintenance Apr 30, 2026 23:30 - May 1, 2026 07:00 AEST

11:30 pm AEST Thursday, 30 April 2026 to 7:00 am AEST Friday, 1 May 2026
Posted on Mar 26, 2026 - 13:48 AEDT

Monthly maintenance May 2, 2026 22:00 - May 3, 2026 12:00 AEST

10:00 pm AEST Saturday, 2 May 2026 to 12:00 pm AEST Sunday, 3 May 2026
Posted on Jul 17, 2025 - 18:06 AEST

Standard release May 9, 2026 22:00 - May 10, 2026 10:00 AEST

10:00 pm AEST Saturday, 9 May 2026 to 10:00 am AEST Sunday, 10 May 2026
Posted on May 16, 2025 - 14:45 AEST

Monthly maintenance May 30, 2026 22:00 - May 31, 2026 12:00 AEST

10:00 pm AEST Saturday, 30 May 2026 to 12:00 pm AEST Sunday, 31 May 2026
Posted on Jul 17, 2025 - 18:07 AEST

System maintenance Jun 6, 2026 22:00 - Jun 8, 2026 07:00 AEST

10:00 pm AEST Saturday, 6 June 2026 to 7:00 am AEST Monday, 8 June 2026
Posted on Jul 17, 2025 - 12:40 AEST

Integrated release Jun 12, 2026 23:30 - Jun 15, 2026 07:00 AEST

11:30 pm AEST Friday, 12 June 2026 to 7:00 am AEST Monday, 15 June 2026
Posted on Jul 17, 2025 - 12:41 AEST

System maintenance Jun 20, 2026 23:30 - Jun 21, 2026 07:00 AEST

11:30 pm AEST Saturday, 20 June 2026 to 7:00 am AEST Sunday, 21 June 2026
Posted on Dec 12, 2025 - 11:20 AEDT

System maintenance Jul 18, 2026 23:30 - Jul 19, 2026 07:00 AEST

11:30 pm AEST Saturday, 18 July 2026 to 7:00 am AEST Sunday, 19 July 2026
Posted on Dec 12, 2025 - 11:23 AEDT

System maintenance Jul 25, 2026 23:30 - Jul 26, 2026 07:00 AEST

11:30 pm AEST Saturday, 25 July 2026 to 7:00 am AEST Sunday, 26 July 2026
Posted on Dec 12, 2025 - 11:25 AEDT

System maintenance Jul 30, 2026 23:30 - Jul 31, 2026 07:00 AEST

11:30 pm AEST Thursday, 30 July 2026 to 7:00 am AEST Friday, 31 July 2026
Posted on Dec 12, 2025 - 11:31 AEDT

Monthly maintenance Aug 1, 2026 22:00 - Aug 2, 2026 12:00 AEST

10:00 pm AEST Saturday, 1 August 2026 to 12:00 pm AEST Sunday, 2 August 2026
Posted on Aug 12, 2025 - 10:42 AEST

System maintenance Aug 8, 2026 23:30 - Aug 9, 2026 07:00 AEST

11:30 pm AEST Saturday, 8 August 2026 to 7:00 am AEST Sunday, 9 August 2026
Posted on Dec 12, 2025 - 11:36 AEDT

System maintenance Aug 15, 2026 23:30 - Aug 16, 2026 07:00 AEST

11:30 pm AEST Saturday, 15 August 2026 to 7:00 am AEST Sunday, 16 August 2026
Posted on Apr 10, 2026 - 16:42 AEST

Monthly maintenance Sep 5, 2026 22:00 - Sep 6, 2026 12:00 AEST

10:00 pm AEST Saturday, 5 September 2026 to 12:00 pm AEST Sunday, 6 September 2026
Posted on Sep 12, 2025 - 11:49 AEST

System maintenance Sep 12, 2026 23:30 - Sep 13, 2026 07:00 AEST

11:30 pm AEST Saturday, 12 September 2026 to 7:00 am AEST Sunday, 13 September 2026
Posted on Dec 18, 2025 - 15:13 AEDT

Standard Release Sep 26, 2026 22:00 - Sep 27, 2026 10:00 AEST

10:00 pm AEST Saturday, 26 September 2026 to 10:00 am AEST Sunday, 27 September 2026
Posted on Sep 12, 2025 - 12:05 AEST

Monthly maintenance Oct 3, 2026 21:00 - Oct 4, 2026 12:00 AEDT

9:00 pm AEST Saturday, 3 October 2026 to 12:00 pm AEDT Sunday, 4 October 2026
Posted on Dec 04, 2025 - 14:45 AEDT

System maintenance Oct 10, 2026 23:30 - Oct 11, 2026 07:00 AEDT

11:30 pm AEDT Saturday, 10 October 2026 to 7:00 am AEDT Sunday, 11 October 2026
Posted on Apr 10, 2026 - 17:08 AEST

Monthly maintenance Nov 7, 2026 22:00 - Nov 8, 2026 12:00 AEDT

10:00 pm AEDT Saturday, 7 November 2026 to 12:00 pm AEDT Sunday, 8 November 2026
Posted on Dec 04, 2025 - 14:49 AEDT

Integrated release Nov 13, 2026 23:30 - Nov 16, 2026 07:00 AEDT

11:30 pm AEDT Friday, 13 November 2026 to 7:00 am AEDT Monday, 16 November 2026
Posted on Dec 04, 2025 - 14:53 AEDT

System maintenance Nov 21, 2026 23:30 - Nov 22, 2026 07:00 AEDT

11:30 pm AEDT Saturday, 21 November 2026 to 7:00 am AEDT Sunday, 22 November 2026
Posted on Feb 17, 2026 - 09:43 AEDT

System maintenance Nov 27, 2026 23:30 - Nov 30, 2026 07:00 AEDT

11:30 pm AEDT Friday, 27 November 2026 to 7:00 am AEDT Monday, 30 November 2026
Posted on Apr 08, 2026 - 15:40 AEST

Monthly maintenance Dec 5, 2026 22:00 - Dec 6, 2026 23:00 AEDT

10:00 pm AEDT Saturday, 5 December 2026 to 11:00 pm AEDT Sunday, 6 December 2026
Posted on Feb 17, 2026 - 09:45 AEDT

Monthly maintenance Feb 6, 2027 22:00 - Feb 7, 2027 12:00 AEDT

10:00 pm AEDT Saturday, 6 February 2027 to 12:00 pm AEDT Sunday, 7 February 2027
Posted on Mar 24, 2026 - 13:47 AEDT

Monthly maintenance Mar 6, 2027 22:00 - Mar 7, 2027 12:00 AEDT

10:00 pm AEDT Saturday, 6 March 2027 to 12:00 pm AEDT Sunday, 7 March 2027
Posted on Mar 24, 2026 - 13:57 AEDT

Integrated release Mar 12, 2027 23:30 - Mar 15, 2027 07:00 AEDT

11:30 pm AEDT Friday, 12 March 2027 to 7:00 am AEDT Monday, 15 March 2027
Posted on Mar 24, 2026 - 13:59 AEDT

Monthly maintenance Apr 3, 2027 22:00 - Apr 4, 2027 12:00 AEST

10:00 pm AEST Saturday, 3 April 2027 to 12:00 pm AEST Sunday, 4 April 2027
Posted on Apr 07, 2026 - 10:14 AEST
System Metrics Month Week Day
Online Services for Agents response time
Fetching
Online Services for Agents availability
Fetching
Apr 14, 2026

No incidents reported today.

Apr 13, 2026

No incidents reported.

Apr 12, 2026
System maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 23:30 AEST
Scheduled - 11:30 pm AEST Saturday, 11 April 2026 to 12:00 pm AEST Sunday, 12 April 2026
Mar 31, 13:23 AEDT
Apr 11, 2026
Apr 10, 2026
System maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:15 AEST
Scheduled - 11:15 pm AEST Thursday, 9 April 2026 to 7:00 am AEST Friday, 10 April 2026
Apr 1, 11:58 AEDT
Apr 9, 2026
Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026
Monthly maintenance
Completed - The scheduled maintenance has been completed.
Apr 5, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 22:00 AEDT
Scheduled - 10:00 pm AEDT Saturday, 4 April 2026 to 12:00 pm AEST Sunday, 5 April 2026
Jul 17, 18:05 AEST
Apr 4, 2026
Apr 3, 2026

No incidents reported.

Apr 2, 2026
Online services outage
Resolved - This incident has been resolved.
Apr 2, 11:00 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 08:33 AEDT
Investigating - We are aware service degradation is continuing to impact our online services. We are continuing to investigate as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
Apr 1, 16:07 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 15:20 AEDT
Update - We are aware of an outage impacting our online services. We are continuing to investigate the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
Apr 1, 14:47 AEDT
Investigating - We’re aware of intermittent issues impacting myID services. You may not be able to log in to Online services for agents using your myID as a result. We are investigating this issue.
Apr 1, 14:09 AEDT
Apr 1, 2026
Online Services degradation
Resolved - This incident has been resolved.
Apr 1, 14:10 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 13:11 AEDT
Update - We are continuing to investigate this issue.
Apr 1, 11:36 AEDT
Update - We're aware of intermittent issues impacting mylD and Digital ID services. You may not be able to log in to Online services for agents or RAM. We are investigating this issue.
Apr 1, 10:46 AEDT
Update - We are continuing to investigate this issue.
Apr 1, 10:12 AEDT
Investigating - We’re currently experiencing issues with viewing communication history, Practice mail, client mail and opening Notice of Assessments (NOA). This may affect search results when accessing communication history for your practice, or for a specific client.
Apr 1, 08:27 AEDT
Mar 31, 2026
Online Services for Agents unavailable
Resolved - This incident has been resolved.
Mar 31, 10:11 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 20:56 AEDT
Investigating - Online Services for Agents is currently experiencing a total outage.

We are working to restore services as a priority.
Mar 30, 17:38 AEDT
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