About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

For information and support relating to COVID-19 refer to our COVID-19 web page.

Current system status

All Systems Operational
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Identify and declare for JobKeeper payment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly maintenance Nov 7, 22:00 - Nov 8, 10:00 AEDT
10.00pm AEDT Saturday 7 November 2020 to 10.00am AEDT Sunday 8 November 2020
Posted on Oct 4, 10:19 AEST
System maintenance Nov 14, 06:00 - Nov 15, 23:00 AEDT
6.00am AEDT Saturday 14 November 2020 to 11.00pm AEDT Sunday 15 November 2020
Posted on Jun 22, 07:24 AEST
Quarterly system release Dec 4, 23:30 - Dec 7, 07:00 AEDT
11.30pm AEDT Friday 4 December 2020 to 7.00am AEDT Monday 7 December 2020
Posted on Apr 6, 10:38 AEST
Monthly maintenance Dec 12, 22:00 - Dec 13, 10:00 AEDT
10.00pm AEDT Saturday 12 December 2020 to 10.00am AEDT Sunday 13 December 2020
Posted on Oct 17, 14:42 AEDT
Monthly maintenance Jan 9, 22:00 - Jan 10, 10:00 AEDT
10.00pm AEDT Saturday 9 January 2021 to 10.00am AEDT Sunday 10 January 2021
Posted on Aug 19, 11:52 AEST
System maintenance Jan 16, 18:00 - Jan 17, 07:00 AEDT
6.00pm AEDT Saturday 16 January 2021 to 7.00am AEDT Sunday 17 January 2021
Posted on Oct 20, 09:51 AEDT
Monthly maintenance Feb 6, 22:00 - Feb 7, 10:00 AEDT
10.00pm AEDT Saturday 6 February 2021 to 10.00am AEDT Sunday 7 February 2021
Posted on Aug 19, 12:11 AEST
Monthly maintenance Mar 6, 22:00 - Mar 7, 10:00 AEDT
10.00pm AEDT Saturday 6 March 2021 to 10.00am AEDT Sunday 7 March 2021
Posted on Aug 19, 12:14 AEST
Quarterly system release Mar 12, 23:30 - Mar 15, 06:30 AEDT
11.30pm AEDT Friday 12 March 2021 to 7.00am AEDT Monday 15 March 2021
Posted on Sep 10, 11:14 AEST
Monthly maintenance Apr 3, 22:00 - Apr 4, 09:00 AEDT
10.00pm AEDT Saturday 3 April 2021 to 10.00am AEST Sunday 4 April 2021
Posted on Aug 19, 12:17 AEST
System maintenance May 1, 06:00 - May 2, 23:00 AEDT
6.00am AEST Saturday 1 May 2021 to 11.00pm AEST Sunday 2 May 2021
Posted on Jun 22, 07:29 AEST
Monthly maintenance May 8, 22:00 - May 9, 10:00 AEDT
10.00pm AEST Saturday 8 May 2021 to 10.00am AEST Sunday 9 May 2021
Posted on Aug 19, 12:20 AEST
Monthly maintenance Jun 12, 22:00 - Jun 13, 10:00 AEDT
10.00pm AEST Saturday 12 June 2021 to 10.00am AEST Sunday 13 June 2021
Posted on Aug 19, 12:25 AEST
Quarterly system release Jun 18, 23:30 - Jun 21, 06:30 AEDT
11.30pm AEST Friday 18 June 2021 to 7.00am AEST Monday 21June 2021
Posted on Jul 29, 12:20 AEST
Monthly maintenance Aug 7, 22:00 - Aug 8, 10:00 AEDT
10.00pm AEST Saturday 7 August 2021 to 10.00am AEST Sunday 8 August 2021
Posted on Aug 19, 13:18 AEST
Monthly maintenance Sep 4, 22:00 - Sep 5, 10:00 AEDT
10.00pm AEST Saturday 4 September 2021 to 10.00am AEST Sunday 5 September 2021
Posted on Aug 19, 14:00 AEST
Monthly maintenance Oct 2, 21:00 - Oct 3, 11:00 AEDT
9.00pm AEST Saturday 2 October 2021 to 10.00am AEDT Sunday 3 October 2021
Posted on Aug 19, 14:07 AEST
Monthly maintenance Nov 6, 22:00 - Nov 7, 10:00 AEDT
10.00pm AEDT Saturday 6 November 2021 to 10.00am AEDT Sunday 7 November 2021
Posted on Aug 19, 14:20 AEST
Monthly maintenance Dec 11, 22:00 - Dec 12, 10:00 AEDT
10.00pm AEDT Saturday 11 December 2021 to 10.00am AEDT Sunday 12 December 2021
Posted on Aug 19, 14:33 AEST
System Shutdown - 24 December - 4 January Dec 24, 23:30 - Jan 4, 06:30 AEDT
Major system release - 11.30pm AEDT Friday 24 December 2021 to 6.00am AEDT Tuesday 4 January 2022
Posted on Oct 20, 10:01 AEDT
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
Oct 27, 2020

No incidents reported today.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020
Resolved - This incident has been resolved.
Oct 21, 09:43 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 17:35 AEDT
Identified - The issue has been identified as occurring intermittently. Work on a full resolution is continuing as a priority.
Oct 20, 16:50 AEDT
Investigating - Unfortunately the issue with myGovID has returned and is being actively investigated.
Oct 20, 14:54 AEDT
Update - We are continuing to monitor for any further issues.
Oct 20, 14:08 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 14:08 AEDT
Identified - The issue has been identified and a fix is being progressively implemented.
Oct 20, 12:30 AEDT
Investigating - myGovID is experiencing a complete outage, stopping users from logging into Online Services for Agents. We are investigating as a priority.
Oct 20, 11:27 AEDT
Oct 20, 2020
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
Resolved - This incident has been resolved.
Oct 16, 16:42 AEDT
Update - We are continuing to monitor for any further issues.
Oct 16, 13:27 AEDT
Monitoring - Services have been restored however we will continue to monitor the services.
Oct 16, 13:26 AEDT
Investigating - We are currently investigating degraded performance of the 'View communication history' and 'Create or view mail messages' services. We are working to resolve as a priority. We will provide further updates as further information is known.
Oct 16, 13:15 AEDT
Oct 15, 2020

No incidents reported.

Oct 14, 2020
Resolved - This incident has been resolved.
Oct 14, 18:08 AEDT
Monitoring - All services have been restored. We will continue to monitor closely until close of business.
Oct 14, 16:41 AEDT
Identified - Most services have been restored. We are continuing to review the 'View communication history' and 'Create or view mail messages' services.
Oct 14, 16:10 AEDT
Update - We are continuing to investigate this issue.
Oct 14, 15:25 AEDT
Investigating - We are currently investigating performance degradation across most services. We are investigating as a priority and will provide further updates when we have more details.
Oct 14, 15:24 AEDT
Oct 13, 2020

No incidents reported.