About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

For upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Current system status

All Systems Operational
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly maintenance Dec 10, 2022 22:00 - Dec 11, 2022 10:00 AEDT
10:00 pm AEDT Saturday 10 December 2022 to 10:00 am AEDT Sunday 11 December 2022
Posted on Aug 08, 2022 - 09:23 AEST
Monthly maintenance Feb 4, 2023 22:00 - Feb 5, 2023 10:00 AEDT
10:00 pm AEDT Saturday 4 February 2023 to 10:00 am AEDT Sunday 5 February 2023
Posted on Oct 28, 2022 - 15:48 AEDT
Standard release Feb 18, 2023 22:00 - Feb 19, 2023 10:00 AEDT
10:00 pm AEDT Saturday 18 February 2023 to 10:00 am AEDT Sunday 19 February 2023
Posted on Feb 18, 2023 - 22:00 AEDT
Monthly maintenance Mar 4, 2023 22:00 - Mar 5, 2023 10:00 AEDT
10:00 pm AEDT Saturday 4 March 2023 to 10:00 am AEDT Sunday 5 March 2023
Posted on Oct 28, 2022 - 15:51 AEDT
Monthly maintenance Apr 1, 2023 22:00 - Apr 2, 2023 10:00 AEST
10:00 pm AEDT Saturday 1 April 2023 to 10:00 am AEST Sunday 2 April 2023
Posted on Oct 28, 2022 - 15:53 AEDT
Standard release Apr 22, 2023 22:00 - Apr 23, 2023 10:00 AEST
10:00 pm AEST Saturday 22 April 2023 to 10:00 am AEST Sunday 23 April 2023
Posted on Oct 28, 2022 - 15:55 AEDT
Monthly maintenance May 6, 2023 22:00 - May 7, 2023 10:00 AEST
10:00 pm AEST Saturday 6 May 2023 to 10:00 am AEST Sunday 7 May 2023
Posted on Oct 28, 2022 - 15:57 AEDT
Monthly maintenance Jun 3, 2023 22:00 - Jun 4, 2023 10:00 AEST
10:00 pm AEST Saturday 3 June 2023 to 10:00 am AEST Sunday 4 June 2023
Posted on Oct 28, 2022 - 15:59 AEDT
Integrated release Jun 16, 2023 23:30 - Jun 19, 2023 07:00 AEST
11.30 pm AEST Friday 16 June 2023 to 7.00 am AEST Monday 19 June 2023
Posted on Oct 28, 2022 - 16:02 AEDT
Monthly maintenance Aug 5, 2023 22:00 - Aug 6, 2023 10:00 AEST
10:00 pm AEST Saturday 5 August 2023 to 10:00 am AEST Sunday 6 August 2023
Posted on Oct 31, 2022 - 11:46 AEDT
Standard release Aug 12, 2023 22:00 - Aug 13, 2023 10:00 AEST
10:00 pm AEST Saturday 12 August 2023 to 10:00 am AEST Sunday 13 August 2023
Posted on Oct 31, 2022 - 14:08 AEDT
Monthly maintenance Sep 2, 2023 22:00 - Sep 3, 2023 10:00 AEST
10:00 pm AEST Saturday 2 September 2023 to 10:00 am AEST Sunday 3 September 2023
Posted on Oct 31, 2022 - 14:14 AEDT
Standard release Sep 23, 2023 22:00 - Sep 24, 2023 10:00 AEST
10:00 pm AEST Saturday 23 September 2023 to 10:00 am AEST Sunday 24 September 2023
Posted on Oct 31, 2022 - 14:15 AEDT
Monthly maintenance Sep 30, 2023 22:00 - Oct 1, 2023 11:00 AEDT
10:00 pm AEDT Saturday 30 September 2023 to 10:00 am AEDT 1 October 2023
Posted on Nov 11, 2022 - 09:27 AEDT
Monthly maintenance Nov 4, 2023 22:00 - Nov 5, 2023 10:00 AEDT
10:00 pm AEDT Saturday 4 November 2023 to 10:00 am AEDT Sunday 5 November 2023
Posted on Oct 31, 2022 - 14:16 AEDT
Integrated release Nov 10, 2023 23:30 - Nov 13, 2023 07:00 AEDT
11.30 pm AEDT Friday 10 November 2023 to 7.00 am AEDT Monday 13 November 2023
Posted on Oct 31, 2022 - 14:20 AEDT
Monthly maintenance Dec 2, 2023 22:00 - Dec 3, 2023 10:00 AEDT
10:00 pm AEDT Saturday 2 December 2023 to 10:00 am AEDT Sunday 3 December 2023
Posted on Oct 31, 2022 - 14:29 AEDT
Standard release Dec 16, 2023 22:00 - Dec 17, 2023 10:00 AEDT
10:00 pm AEDT Saturday 16 December 2023 to 10:00 am AEDT Sunday 17 December 2023
Posted on Oct 31, 2022 - 14:30 AEDT
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
Dec 8, 2022

No incidents reported today.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022
Completed - The scheduled maintenance has been completed.
Dec 5, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 23:30 AEDT
Scheduled - 11.30 pm AEDT Friday 2 December 2022 to 7.00 am AEDT Monday 5 December 2022
Aug 15, 08:42 AEST
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.