About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

COVID-19 information - lodgment program update

We have already provided lodgment program assistance to agents and clients through the application of automatic deferrals for some May and June obligations. However, we also understand that under the current circumstances more time may be needed.

If agents are unable to meet lodgment due dates for these obligations, the ATO will waive any late lodgment penalty if lodgment is completed by 30 June 2020. While General Interest Charges (GIC) will still apply automatically, the ATO will favourable consider any reasonable request for remission, plus access to the lodgment program will remain unchanged and there will be no negative impacts to future dealings with the ATO.

For all other COVID-19 matters refer to our COVID-19 web page for the latest information and support.

Current system status

All Systems Operational
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
JobKeeper release May 31, 18:00 - Jun 1, 09:00 AEST
6.00pm AEST Sunday 31 May 2020 to 9.00am AEST Monday 1 June 2020
Posted on May 22, 13:34 AEST
Monthly maintenance Jun 6, 22:00 - Jun 7, 10:00 AEST
10.00pm AEST Saturday 6 June 2020 to 10.00am AEST Sunday 7 June 2020
Posted on Oct 4, 10:07 AEST
Pre-fill maintenance Jun 12, 23:30 - Jun 13, 18:00 AEST
Pre-fill functionality including reports will be unavailable from Friday 12 June 11.30pm AEST to Saturday 13 June 6.00pm AEST for essential maintenance in preparation for tax time.
Posted on May 26, 10:15 AEST
Quarterly system release Jun 19, 23:30 - Jun 22, 07:00 AEST
11.30pm AEST Friday 19 June 2020 to 7.00am AEST Monday 22 June 2020
Posted on Apr 6, 10:25 AEST
Monthly maintenance Aug 1, 22:00 - Aug 2, 10:00 AEST
10.00pm AEST Saturday 1 August 2020 to 10.00am AEST Sunday 2 August 2020
Posted on Oct 4, 10:13 AEST
Monthly maintenance Sep 5, 22:00 - Sep 6, 10:00 AEST
10.00pm AEST Saturday 5 September 2020 to 10.00am AEST Sunday 6 September 2020
Posted on Oct 4, 10:14 AEST
Quarterly system release Sep 11, 23:30 - Sep 14, 07:00 AEST
11.30pm AEST Friday 11 September 2020 to 7.00am AEST Monday 14 September 2020
Posted on Apr 6, 10:36 AEST
Monthly maintenance Oct 3, 22:00 - Oct 4, 11:00 AEST
10.00pm AEST Saturday 3 October 2020 to 10.00am AEDT Sunday 4 October 2020
Posted on Oct 4, 10:18 AEST
Monthly maintenance Nov 7, 22:00 - Nov 8, 10:00 AEST
10.00pm AEDT Saturday 7 November 2020 to 10.00am AEDT Sunday 8 November 2020
Posted on Oct 4, 10:19 AEST
Quarterly system release Dec 4, 23:30 - Dec 7, 07:00 AEST
11.30pm AEDT Friday 4 December 2020 to 7.00am AEDT Monday 7 December 2020
Posted on Apr 6, 10:38 AEST
Monthly maintenance Dec 12, 22:00 - Dec 13, 10:00 AEST
10.00pm AEDT Saturday 12 December 2020 to 10.00am AEDT Sunday 13 December 2020
Posted on Oct 17, 14:42 AEDT
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
May 27, 2020

No incidents reported today.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020
Resolved - This incident has been resolved.
May 18, 22:19 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 16:30 AEST
Update - We are continuing to investigate this issue.
May 18, 15:15 AEST
Update - We are continuing to investigate this issue.
May 18, 15:11 AEST
Investigating - Some agents are experiencing intermittent issues viewing correspondence we issued on 18 May. This issue is intermittent so trying again may open the correspondence. Our technical teams are continuing to investigate with the highest priority.
May 18, 14:36 AEST
May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020

No incidents reported.