OSFA Status

Online Services for Agents dashboard

About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.

Current system status

All Systems Operational

Online Services for Agents Operational

Search communication history Operational

View communication history Operational

Access practice and client reports Operational

Access STP reports Operational

View client accounts Operational

Create or view mail messages Operational

File transfer Operational

Access super clearing house Operational

Add or remove clients Operational

Update client details Operational

View\Lodge activity statements Operational

Prefill Operational

On Demand Reports Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Standard release May `10`, `2025` `22:00` - May `11`, `2025` `10:00` AEST

10:00 pm AEST Saturday, 10 May 2025 to 10:00 am AEST Sunday, 11 May 2025
Posted on Apr 24, 2025 - 16:01 AEST

System maintenance May `16`, `2025` `23:30` - May `19`, `2025` `07:00` AEST

11:30 pm AEST Friday, 16 May 2025 to 7:00 am AEST Monday, 19 May 2025
Posted on Apr 09, 2025 - 16:24 AEST

System maintenance May `24`, `2025` `22:00` - May `25`, `2025` `10:00` AEST

10:00 pm AEST Saturday, 24 May 2025 to 10:00 am AEST Sunday, 25 May 2025
Posted on Apr 09, 2025 - 16:25 AEST

System maintenance May `25`, `2025` `23:30` - May `26`, `2025` `07:00` AEST

11:30 pm AEST Sunday, 25 May 2025 to 7:00 am AEST Monday, 26 May 2025
Posted on Apr 09, 2025 - 16:29 AEST

Monthly maintenance May `31`, `2025` `22:00` - Jun `1`, `2025` `12:00` AEST

10:00 PM AEST Saturday, 31 May 2025 to 12:00 PM AEST Sunday, 1 June 2025
Posted on Sep 06, 2024 - 16:19 AEST

System maintenance Jun `7`, `2025` `22:00` - Jun `9`, `2025` `07:00` AEST

10:00 pm AEST Saturday 7 June 2025 to 7:00 am AEST Monday 9 June 2025
Posted on Jun 27, 2024 - 15:47 AEST

Integrated release Jun `13`, `2025` `23:30` - Jun `16`, `2025` `07:00` AEST

11:30 pm AEST Friday 13 June 2025 to 7:00 am AEST Monday 16 June 2025
Posted on Apr 29, 2024 - 16:35 AEST

System maintenance Jun `21`, `2025` `22:00` - Jun `22`, `2025` `10:00` AEST

10:00 pm AEST Saturday, 21 June 2025 to 10:00 am AEST Sunday, 22 June 2025
Posted on Apr 09, 2025 - 16:35 AEST

System maintenance Jul `19`, `2025` `22:00` - Jul `20`, `2025` `10:00` AEST

10:00 pm AEST Saturday, 19 July 2025 to 10:00 am AEST Sunday, 20 July 2025
Posted on Apr 09, 2025 - 16:36 AEST

Monthly maintenance Aug `2`, `2025` `22:00` - Aug `3`, `2025` `12:00` AEST

10:00 PM AEST Saturday, 2 August 2025 to 12:00 PM AEST Sunday, 3 August 2025
Posted on Sep 12, 2024 - 14:21 AEST

System maintenance Aug `23`, `2025` `22:00` - Aug `24`, `2025` `10:00` AEST

10:00 pm AEST Saturday, 23 August 2025 to 10:00 am AEST Sunday, 24 August 2025
Posted on Apr 09, 2025 - 16:38 AEST

Monthly maintenance Sep `6`, `2025` `22:00` - Sep `7`, `2025` `12:00` AEST

10:00 PM AEST Saturday, 6 September 2025 to 12:00 PM AEST Sunday, 7 September 2025
Posted on Sep 12, 2024 - 14:22 AEST

Standard Release Sep `13`, `2025` `22:00` - Sep `14`, `2025` `10:00` AEST

10:00 pm AEST Saturday 13 September 2025 to 10:00 am AEST Sunday 14 September 2025
Posted on Jun 27, 2024 - 15:43 AEST

System maintenance Sep `20`, `2025` `22:00` - Sep `21`, `2025` `10:00` AEST

10:00 pm AEST Saturday, 20 September 2025 to 10:00 am AEST Sunday, 21 September 2025
Posted on Apr 09, 2025 - 16:39 AEST

Monthly maintenance Oct `4`, `2025` `21:00` - Oct `5`, `2025` `12:00` AEDT

9:00 PM AEST Saturday, 4 October 2025 to 12:00 PM AEDT Sunday, 5 October 2025
Posted on Oct 31, 2024 - 12:10 AEDT

System maintenance Oct `25`, `2025` `22:00` - Oct `26`, `2025` `10:00` AEDT

10:00 pm AEDT Saturday, 25 October 2025 to 10:00 am AEDT Sunday, 26 October 2025
Posted on Apr 09, 2025 - 16:40 AEST

Monthly maintenance Nov `1`, `2025` `22:00` - Nov `2`, `2025` `12:00` AEDT

10:00 PM AEDT Saturday, 1 November 2025 to 12:00 PM AEDT Sunday, 2 November 2025
Posted on Oct 31, 2024 - 12:36 AEDT

Intergrated Release Nov `14`, `2025` `23:30` - Nov `17`, `2025` `07:00` AEDT

11:30 PM AEDT Friday, 14 November 2025 to 7:00 AM AEDT Monday, 17 November 2025
Posted on Oct 31, 2024 - 12:37 AEDT

System maintenance Nov `22`, `2025` `22:00` - Nov `23`, `2025` `10:00` AEDT

10:00 pm AEDT Saturday, 22 November 2025 to 10:00 am AEDT Sunday, 23 November 2025
Posted on Apr 09, 2025 - 16:42 AEST

Monthly maintenance Dec `6`, `2025` `22:00` - Dec `7`, `2025` `23:00` AEDT

10:00 PM AEDT Saturday, 6 December 2025 to 11:00 PM AEDT Sunday, 7 December 2025
Posted on Dec 05, 2024 - 15:46 AEDT

System maintenance Dec `20`, `2025` `22:00` - Dec `21`, `2025` `10:00` AEDT

10:00 pm AEDT Saturday, 20 December 2025 to 10:00 am AEDT Sunday, 21 December 2025
Posted on Apr 09, 2025 - 16:43 AEST

Integrated release Mar `13`, `2026` `23:30` - Mar `16`, `2026` `07:00` AEDT

11:30 pm AEDT Friday, 13 March 2026 to 7:00 am AEDT Monday, 16 March 2026
Posted on Mar 26, 2025 - 09:52 AEDT

System Metrics Month Week Day

Online Services for Agents response time

Fetching

Online Services for Agents availability

Fetching

Past Incidents

Apr 30, 2025

No incidents reported today.

Apr 29, 2025

No incidents reported.

Apr 28, 2025

No incidents reported.

Apr 27, 2025

System maintenance

Completed - The scheduled maintenance has been completed.
Apr 27, 10:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 22:00 AEST

Scheduled - 10:00 pm AEST Saturday, 26 April 2025 to 10:00 am AEST Sunday, 27 April 2025
Apr 10, 13:28 AEST

Apr 26, 2025

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

System maintenance

Completed - The scheduled maintenance has been completed.
Apr 20, 07:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 23:30 AEST

Scheduled - 11:30 pm AEST Saturday, 19 April 2025 to 7:00 am AEST Sunday, 20 April 2025
Apr 10, 13:32 AEST

Apr 19, 2025

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Online Services for Agents dashboard

About the dashboard

All Systems Operational

Scheduled Maintenance

Standard release May `10`, `2025` `22:00` - May `11`, `2025` `10:00` AEST

System maintenance May `16`, `2025` `23:30` - May `19`, `2025` `07:00` AEST

System maintenance May `24`, `2025` `22:00` - May `25`, `2025` `10:00` AEST

System maintenance May `25`, `2025` `23:30` - May `26`, `2025` `07:00` AEST

Monthly maintenance May `31`, `2025` `22:00` - Jun `1`, `2025` `12:00` AEST

System maintenance Jun `7`, `2025` `22:00` - Jun `9`, `2025` `07:00` AEST

Integrated release Jun `13`, `2025` `23:30` - Jun `16`, `2025` `07:00` AEST

System maintenance Jun `21`, `2025` `22:00` - Jun `22`, `2025` `10:00` AEST

System maintenance Jul `19`, `2025` `22:00` - Jul `20`, `2025` `10:00` AEST

Monthly maintenance Aug `2`, `2025` `22:00` - Aug `3`, `2025` `12:00` AEST

System maintenance Aug `23`, `2025` `22:00` - Aug `24`, `2025` `10:00` AEST

Monthly maintenance Sep `6`, `2025` `22:00` - Sep `7`, `2025` `12:00` AEST

Standard Release Sep `13`, `2025` `22:00` - Sep `14`, `2025` `10:00` AEST

System maintenance Sep `20`, `2025` `22:00` - Sep `21`, `2025` `10:00` AEST

Monthly maintenance Oct `4`, `2025` `21:00` - Oct `5`, `2025` `12:00` AEDT

System maintenance Oct `25`, `2025` `22:00` - Oct `26`, `2025` `10:00` AEDT

Monthly maintenance Nov `1`, `2025` `22:00` - Nov `2`, `2025` `12:00` AEDT

Intergrated Release Nov `14`, `2025` `23:30` - Nov `17`, `2025` `07:00` AEDT

System maintenance Nov `22`, `2025` `22:00` - Nov `23`, `2025` `10:00` AEDT

Monthly maintenance Dec `6`, `2025` `22:00` - Dec `7`, `2025` `23:00` AEDT

System maintenance Dec `20`, `2025` `22:00` - Dec `21`, `2025` `10:00` AEDT

Integrated release Mar `13`, `2026` `23:30` - Mar `16`, `2026` `07:00` AEDT

Past Incidents

Practitioner Lodgment Service dashboard

Feedback

Online Services for Agents dashboard

About the dashboard

All Systems Operational

Scheduled Maintenance

Standard release May 10, 2025 22:00 - May 11, 2025 10:00 AEST

System maintenance May 16, 2025 23:30 - May 19, 2025 07:00 AEST

System maintenance May 24, 2025 22:00 - May 25, 2025 10:00 AEST

System maintenance May 25, 2025 23:30 - May 26, 2025 07:00 AEST

Monthly maintenance May 31, 2025 22:00 - Jun 1, 2025 12:00 AEST

System maintenance Jun 7, 2025 22:00 - Jun 9, 2025 07:00 AEST

Integrated release Jun 13, 2025 23:30 - Jun 16, 2025 07:00 AEST

System maintenance Jun 21, 2025 22:00 - Jun 22, 2025 10:00 AEST

System maintenance Jul 19, 2025 22:00 - Jul 20, 2025 10:00 AEST

Monthly maintenance Aug 2, 2025 22:00 - Aug 3, 2025 12:00 AEST

System maintenance Aug 23, 2025 22:00 - Aug 24, 2025 10:00 AEST

Monthly maintenance Sep 6, 2025 22:00 - Sep 7, 2025 12:00 AEST

Standard Release Sep 13, 2025 22:00 - Sep 14, 2025 10:00 AEST

System maintenance Sep 20, 2025 22:00 - Sep 21, 2025 10:00 AEST

Monthly maintenance Oct 4, 2025 21:00 - Oct 5, 2025 12:00 AEDT

System maintenance Oct 25, 2025 22:00 - Oct 26, 2025 10:00 AEDT

Monthly maintenance Nov 1, 2025 22:00 - Nov 2, 2025 12:00 AEDT

Intergrated Release Nov 14, 2025 23:30 - Nov 17, 2025 07:00 AEDT

System maintenance Nov 22, 2025 22:00 - Nov 23, 2025 10:00 AEDT

Monthly maintenance Dec 6, 2025 22:00 - Dec 7, 2025 23:00 AEDT

System maintenance Dec 20, 2025 22:00 - Dec 21, 2025 10:00 AEDT

Integrated release Mar 13, 2026 23:30 - Mar 16, 2026 07:00 AEDT

Past Incidents

Practitioner Lodgment Service dashboard

Feedback

Standard release May `10`, `2025` `22:00` - May `11`, `2025` `10:00` AEST

System maintenance May `16`, `2025` `23:30` - May `19`, `2025` `07:00` AEST

System maintenance May `24`, `2025` `22:00` - May `25`, `2025` `10:00` AEST

System maintenance May `25`, `2025` `23:30` - May `26`, `2025` `07:00` AEST

Monthly maintenance May `31`, `2025` `22:00` - Jun `1`, `2025` `12:00` AEST

System maintenance Jun `7`, `2025` `22:00` - Jun `9`, `2025` `07:00` AEST

Integrated release Jun `13`, `2025` `23:30` - Jun `16`, `2025` `07:00` AEST

System maintenance Jun `21`, `2025` `22:00` - Jun `22`, `2025` `10:00` AEST

System maintenance Jul `19`, `2025` `22:00` - Jul `20`, `2025` `10:00` AEST

Monthly maintenance Aug `2`, `2025` `22:00` - Aug `3`, `2025` `12:00` AEST

System maintenance Aug `23`, `2025` `22:00` - Aug `24`, `2025` `10:00` AEST

Monthly maintenance Sep `6`, `2025` `22:00` - Sep `7`, `2025` `12:00` AEST

Standard Release Sep `13`, `2025` `22:00` - Sep `14`, `2025` `10:00` AEST

System maintenance Sep `20`, `2025` `22:00` - Sep `21`, `2025` `10:00` AEST

Monthly maintenance Oct `4`, `2025` `21:00` - Oct `5`, `2025` `12:00` AEDT

System maintenance Oct `25`, `2025` `22:00` - Oct `26`, `2025` `10:00` AEDT

Monthly maintenance Nov `1`, `2025` `22:00` - Nov `2`, `2025` `12:00` AEDT

Intergrated Release Nov `14`, `2025` `23:30` - Nov `17`, `2025` `07:00` AEDT

System maintenance Nov `22`, `2025` `22:00` - Nov `23`, `2025` `10:00` AEDT

Monthly maintenance Dec `6`, `2025` `22:00` - Dec `7`, `2025` `23:00` AEDT

System maintenance Dec `20`, `2025` `22:00` - Dec `21`, `2025` `10:00` AEDT

Integrated release Mar `13`, `2026` `23:30` - Mar `16`, `2026` `07:00` AEDT