About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

For information and support relating to COVID-19 refer to our COVID-19 web page.

Current system status

All Systems Operational
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Identify and declare for JobKeeper payment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Quarterly system release Sep 25, 23:30 - Sep 28, 07:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 10, 15:28 AEST
Scheduled - 11.30pm AEST Friday 25 September 2020 to 7.00am AEST Monday 28 September 2020. Functionality may be returned earlier than this if the Quarterly Release proceeds ahead of schedule.
Apr 6, 10:36 AEST
Monthly maintenance Oct 3, 21:00 - Oct 4, 12:00 AEST
9.00pm AEST Saturday 3 October 2020 to 11.00am AEDT Sunday 4 October 2020
Posted on Oct 4, 10:18 AEST
Monthly maintenance Nov 7, 22:00 - Nov 8, 10:00 AEST
10.00pm AEDT Saturday 7 November 2020 to 10.00am AEDT Sunday 8 November 2020
Posted on Oct 4, 10:19 AEST
System maintenance Nov 14, 06:00 - Nov 15, 23:00 AEST
6.00am AEDT Saturday 14 November 2020 to 11.00pm AEDT Sunday 15 November 2020
Posted on Jun 22, 07:24 AEST
Quarterly system release Dec 4, 23:30 - Dec 7, 07:00 AEST
11.30pm AEDT Friday 4 December 2020 to 7.00am AEDT Monday 7 December 2020
Posted on Apr 6, 10:38 AEST
Monthly maintenance Dec 12, 22:00 - Dec 13, 10:00 AEST
10.00pm AEDT Saturday 12 December 2020 to 10.00am AEDT Sunday 13 December 2020
Posted on Oct 17, 14:42 AEDT
Monthly maintenance Jan 9, 22:00 - Jan 10, 10:00 AEST
10.00pm AEDT Saturday 9 January 2021 to 10.00am AEDT Sunday 10 January 2021
Posted on Aug 19, 11:52 AEST
Monthly maintenance Feb 6, 22:00 - Feb 7, 10:00 AEST
10.00pm AEDT Saturday 6 February 2021 to 10.00am AEDT Sunday 7 February 2021
Posted on Aug 19, 12:11 AEST
Monthly maintenance Mar 6, 22:00 - Mar 7, 10:00 AEST
10.00pm AEDT Saturday 6 March 2021 to 10.00am AEDT Sunday 7 March 2021
Posted on Aug 19, 12:14 AEST
Quarterly system release Mar 12, 23:30 - Mar 15, 06:30 AEST
11.30pm AEDT Friday 12 March 2021 to 7.00am AEDT Monday 15 March 2021
Posted on Sep 10, 11:14 AEST
Monthly maintenance Apr 3, 22:00 - Apr 4, 09:00 AEST
10.00pm AEDT Saturday 3 April 2021 to 10.00am AEST Sunday 4 April 2021
Posted on Aug 19, 12:17 AEST
System maintenance May 1, 06:00 - May 2, 23:00 AEST
6.00am AEST Saturday 1 May 2021 to 11.00pm AEST Sunday 2 May 2021
Posted on Jun 22, 07:29 AEST
Monthly maintenance May 8, 22:00 - May 9, 10:00 AEST
10.00pm AEST Saturday 8 May 2021 to 10.00am AEST Sunday 9 May 2021
Posted on Aug 19, 12:20 AEST
Monthly maintenance Jun 12, 22:00 - Jun 13, 10:00 AEST
10.00pm AEST Saturday 12 June 2021 to 10.00am AEST Sunday 13 June 2021
Posted on Aug 19, 12:25 AEST
Quarterly system release Jun 18, 23:30 - Jun 21, 06:30 AEST
11.30pm AEST Friday 18 June 2021 to 7.00am AEST Monday 21June 2021
Posted on Jul 29, 12:20 AEST
Monthly maintenance Aug 7, 22:00 - Aug 8, 10:00 AEST
10.00pm AEST Saturday 7 August 2021 to 10.00am AEST Sunday 8 August 2021
Posted on Aug 19, 13:18 AEST
Monthly maintenance Sep 4, 22:00 - Sep 5, 10:00 AEST
10.00pm AEST Saturday 4 September 2021 to 10.00am AEST Sunday 5 September 2021
Posted on Aug 19, 14:00 AEST
Monthly maintenance Oct 2, 21:00 - Oct 3, 11:00 AEST
9.00pm AEST Saturday 2 October 2021 to 10.00am AEDT Sunday 3 October 2021
Posted on Aug 19, 14:07 AEST
Monthly maintenance Nov 6, 22:00 - Nov 7, 10:00 AEST
10.00pm AEDT Saturday 6 November 2021 to 10.00am AEDT Sunday 7 November 2021
Posted on Aug 19, 14:20 AEST
Monthly maintenance Dec 11, 22:00 - Dec 12, 10:00 AEST
10.00pm AEDT Saturday 11 December 2021 to 10.00am AEDT Sunday 12 December 2021
Posted on Aug 19, 14:33 AEST
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
Sep 22, 2020
Resolved - This incident has been resolved.
Sep 22, 10:55 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 10:25 AEST
Identified - The issue has been identified and a fix is being implemented.
Sep 22, 10:17 AEST
Investigating - We are aware of problems with accessing functions within Online Services for Agents and are investigating the cause as a priority.
Sep 22, 09:47 AEST
Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.