About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status it can take some time for the dashboard to reflect your experience. If after fifteen minutes your experience is not reflected contact the ATO. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

For information and support relating to COVID-19 refer to our COVID-19 web page.

Current system status

Identified - The issue has been identified and a fix is expected to be implemented overnight (Friday 15 January 2021).
Jan 15, 13:59 AEDT
Update - Our IT teams have received further data to consider and investigations are still ongoing. Check back for future updates.
Jan 12, 16:35 AEDT
Investigating - We are aware that only the first 10 items of communication history are available on-screen in Online Services for Agents. To access all items, users can refine their searches, for example, search by individual clients, filter lists by dates or download the list to help identify which clients have received communications within the selected time period. We are working to resolve this problem as a priority.
Jan 11, 15:06 AEDT
Online Services for Agents Degraded Performance
Login service Operational
Search communication history Operational
View communication history Degraded Performance
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Identify and declare for JobKeeper payment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly maintenance Feb 6, 22:00 - Feb 7, 10:00 AEDT
10.00pm AEDT Saturday 6 February 2021 to 10.00am AEDT Sunday 7 February 2021
Posted on Aug 19, 12:11 AEST
Monthly maintenance Mar 6, 22:00 - Mar 7, 10:00 AEDT
10.00pm AEDT Saturday 6 March 2021 to 10.00am AEDT Sunday 7 March 2021
Posted on Aug 19, 12:14 AEST
Quarterly system release Mar 12, 23:30 - Mar 15, 06:30 AEDT
11.30pm AEDT Friday 12 March 2021 to 7.00am AEDT Monday 15 March 2021
Posted on Sep 10, 11:14 AEST
Monthly maintenance Apr 3, 22:00 - Apr 4, 09:00 AEDT
10.00pm AEDT Saturday 3 April 2021 to 10.00am AEST Sunday 4 April 2021
Posted on Aug 19, 12:17 AEST
System maintenance May 1, 06:00 - May 2, 23:00 AEDT
6.00am AEST Saturday 1 May 2021 to 11.00pm AEST Sunday 2 May 2021
Posted on Jun 22, 07:29 AEST
Monthly maintenance May 8, 22:00 - May 9, 10:00 AEDT
10.00pm AEST Saturday 8 May 2021 to 10.00am AEST Sunday 9 May 2021
Posted on Aug 19, 12:20 AEST
Monthly maintenance Jun 12, 22:00 - Jun 13, 10:00 AEDT
10.00pm AEST Saturday 12 June 2021 to 10.00am AEST Sunday 13 June 2021
Posted on Aug 19, 12:25 AEST
Quarterly system release Jun 18, 23:30 - Jun 21, 06:30 AEDT
11.30pm AEST Friday 18 June 2021 to 7.00am AEST Monday 21June 2021
Posted on Jul 29, 12:20 AEST
Monthly maintenance Aug 7, 22:00 - Aug 8, 10:00 AEDT
10.00pm AEST Saturday 7 August 2021 to 10.00am AEST Sunday 8 August 2021
Posted on Aug 19, 13:18 AEST
Monthly maintenance Sep 4, 22:00 - Sep 5, 10:00 AEDT
10.00pm AEST Saturday 4 September 2021 to 10.00am AEST Sunday 5 September 2021
Posted on Aug 19, 14:00 AEST
Monthly maintenance Oct 2, 21:00 - Oct 3, 11:00 AEDT
9.00pm AEST Saturday 2 October 2021 to 10.00am AEDT Sunday 3 October 2021
Posted on Aug 19, 14:07 AEST
Monthly maintenance Nov 6, 22:00 - Nov 7, 10:00 AEDT
10.00pm AEDT Saturday 6 November 2021 to 10.00am AEDT Sunday 7 November 2021
Posted on Aug 19, 14:20 AEST
Monthly maintenance Dec 11, 22:00 - Dec 12, 10:00 AEDT
10.00pm AEDT Saturday 11 December 2021 to 10.00am AEDT Sunday 12 December 2021
Posted on Aug 19, 14:33 AEST
System Shutdown - 24 December - 4 January Dec 24, 23:30 - Jan 4, 06:30 AEDT
Major system release - 11.30pm AEDT Friday 24 December 2021 to 6.00am AEDT Tuesday 4 January 2022
Posted on Oct 20, 10:01 AEDT
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
Jan 16, 2021

No incidents reported today.

Jan 15, 2021

Unresolved incident: Communication history list.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021
Jan 11, 2021
Jan 10, 2021
Completed - The scheduled maintenance has been completed.
Jan 10, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 23:30 AEDT
Scheduled - 11.30pm AEDT Friday 8 January 2021 to 11.30pm AEDT Sunday 10 January 2021
Dec 14, 14:27 AEDT
Jan 9, 2021
Resolved - This incident has been resolved.
Jan 9, 08:42 AEDT
Update - A fix is being tested and is expected to be installed 10pm AEDT, Friday 8 January 2021.
Jan 8, 15:10 AEDT
Identified - The issue has been identified and a fix is being implemented.
Jan 7, 17:33 AEDT
Investigating - We are aware that some agents (not all) are experiencing slowness when attempting to access Online Services for Agents and/or when navigating between different screens. We are aware of this issue and working to resolve this as soon as is possible.
Jan 7, 13:14 AEDT
Jan 8, 2021
Jan 7, 2021
Jan 6, 2021

No incidents reported.

Jan 5, 2021
Resolved - Maintenance has completed and on demand reports are now available in Online Services for Agents (OSFA).
Jan 5, 12:24 AEDT
Identified - As reported, the problem has been identified and a fix is being implemented.
Jan 5, 11:00 AEDT
Investigating - On demand reports are unavailable at this time. We are working to restore this service as a priority.
Jan 4, 01:11 AEDT
Jan 4, 2021
Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.