About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

This dashboard does not reflect the status of other systems which OSFA interacts with or relies upon, such as digital identitylogin services. Refer to Using the Online services for agents dashboardfor more information on why the dashboard may not reflect your experience.

Document retrieval maintenance

Our document retrieval service will be undergoing maintenance from 11:30 PM Friday 21 November to 7:00 AM Monday 24 November (AEDT). During this time, communication history, practice mail, notice of assessments (NOA) retrieval and other document retrieval services may be unavailable. We apologise for any inconvenience.

Current system status

Communication history degradation
Investigating - We’re currently experiencing issues with viewing communication history in our online services. This may affect search results when accessing communication history for your practice, or for a specific client.

We are working to resolve this issue as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
Nov 17, 2025 - 14:33 AEDT
Online Services for Agents Degraded Performance
Login service Operational
Search communication history Degraded Performance
View communication history Degraded Performance
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

System maintenance Nov 22, 2025 23:30 - Nov 23, 2025 07:00 AEDT

11:30 pm AEDT Saturday, 22 November 2025 to 7:00 am AEDT Sunday, 23 November 2025
Posted on Nov 07, 2025 - 16:10 AEDT

System maintenance Nov 28, 2025 23:30 - Dec 1, 2025 07:00 AEDT

11:30 pm AEDT Friday, 28 November 2025 to 7:00 am AEDT Monday, 1 December 2025
Posted on Jul 17, 2025 - 12:38 AEST

Monthly maintenance Dec 6, 2025 22:00 - Dec 7, 2025 23:00 AEDT

10:00 PM AEDT Saturday, 6 December 2025 to 11:00 PM AEDT Sunday, 7 December 2025
Posted on Dec 05, 2024 - 15:46 AEDT

System maintenance Dec 13, 2025 23:30 - Dec 14, 2025 07:00 AEDT

11:30 pm AEDT Saturday, 13 December 2025 to 7:00 am AEDT Sunday, 14 December 2025
Posted on Oct 01, 2025 - 11:07 AEST

System maintenance Dec 20, 2025 22:00 - Dec 21, 2025 10:00 AEDT

10:00 pm AEDT Saturday, 20 December 2025 to 10:00 am AEDT Sunday, 21 December 2025
Posted on Apr 09, 2025 - 16:43 AEST

System maintenance Jan 17, 2026 23:30 - Jan 18, 2026 07:00 AEDT

11:30 pm AEDT Saturday, 17 January 2026 to 7:00 am AEDT Sunday, 18 January 2026.
Posted on Sep 08, 2025 - 16:29 AEST

Monthly maintenance Jan 31, 2026 22:00 - Feb 1, 2026 12:00 AEDT

10:00 pm AEDT Saturday, 31 January 2026 to 12:00 pm AEDT Sunday, 1 February 2026
Posted on Jul 17, 2025 - 18:03 AEST

Monthly maintenance Feb 28, 2026 22:00 - Mar 1, 2026 12:00 AEDT

10:00 pm AEDT Saturday, 28 February 2026 to 12:00 pm AEDT Sunday, 1 March 2026
Posted on Jul 17, 2025 - 18:13 AEST

Integrated release Mar 13, 2026 23:30 - Mar 16, 2026 07:00 AEDT

11:30 pm AEDT Friday, 13 March 2026 to 7:00 am AEDT Monday, 16 March 2026
Posted on Jul 17, 2025 - 16:23 AEST

System maintenance Mar 19, 2026 23:30 - Mar 20, 2026 07:00 AEDT

11:30 pm AEDT Thursday, 19 March 2026 to 7:00 am AEDT Friday, 20 March 2026
Posted on Aug 04, 2025 - 13:46 AEST

System maintenance Mar 28, 2026 23:30 - Mar 29, 2026 07:00 AEDT

11:30 pm AEDT Saturday, 28 March 2026 to 7:00 am AEDT Sunday, 29 March 2026
Posted on Sep 19, 2025 - 11:34 AEST

Monthly maintenance Apr 4, 2026 22:00 - Apr 5, 2026 12:00 AEST

10:00 pm AEDT Saturday, 4 April 2026 to 12:00 pm AEST Sunday, 5 April 2026
Posted on Jul 17, 2025 - 18:05 AEST

Monthly maintenance May 2, 2026 22:00 - May 3, 2026 12:00 AEST

10:00 pm AEST Saturday, 2 May 2026 to 12:00 pm AEST Sunday, 3 May 2026
Posted on Jul 17, 2025 - 18:06 AEST

Standard release May 9, 2026 22:00 - May 10, 2026 10:00 AEST

10:00 pm AEST Saturday, 9 May 2026 to 10:00 am AEST Sunday, 10 May 2026
Posted on May 16, 2025 - 14:45 AEST

Monthly maintenance May 30, 2026 22:00 - May 31, 2026 12:00 AEST

10:00 pm AEST Saturday, 30 May 2026 to 12:00 pm AEST Sunday, 31 May 2026
Posted on Jul 17, 2025 - 18:07 AEST

System maintenance Jun 6, 2026 22:00 - Jun 8, 2026 07:00 AEST

10:00 pm AEST Saturday, 6 June 2026 to 7:00 am AEST Monday, 8 June 2026
Posted on Jul 17, 2025 - 12:40 AEST

Integrated release Jun 12, 2026 23:30 - Jun 15, 2026 07:00 AEST

11:30 pm AEST Friday, 12 June 2026 to 7:00 am AEST Monday, 15 June 2026
Posted on Jul 17, 2025 - 12:41 AEST

Monthly maintenance Aug 1, 2026 22:00 - Aug 2, 2026 12:00 AEST

10:00 pm AEST Saturday, 1 August 2026 to 12:00 pm AEST Sunday, 2 August 2026
Posted on Aug 12, 2025 - 10:42 AEST

Monthly maintenance Sep 5, 2026 22:00 - Sep 6, 2026 12:00 AEST

10:00 pm AEST Saturday, 5 September 2026 to 12:00 pm AEST Sunday, 6 September 2026
Posted on Sep 12, 2025 - 11:49 AEST

Standard Release Sep 26, 2026 22:00 - Sep 27, 2026 10:00 AEST

10:00 pm AEST Saturday, 26 September 2026 to 10:00 am AEST Sunday, 27 September 2026
Posted on Sep 12, 2025 - 12:05 AEST
System Metrics Month Week Day
Online Services for Agents response time
Fetching
Online Services for Agents availability
Fetching
Nov 18, 2025

No incidents reported today.

Nov 17, 2025
Intergrated Release
Completed - The scheduled maintenance has been completed.
Nov 17, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:30 AEDT
Scheduled - 11:30 PM AEDT Friday, 14 November 2025 to 7:00 AM AEDT Monday, 17 November 2025
Oct 31, 12:37 AEDT
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
Monthly maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:30 AEDT
Scheduled - 11:30 pm AEDT Friday, 7 November 2025 to 7:00 am AEDT Monday, 10 November 2025
Aug 8, 16:02 AEST
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Nov 6, 2025
System maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 23:30 AEDT
Scheduled - 11:30 pm AEDT Wednesday, 5 November 2025 to 7:00 am AEDT Thursday, 6 November 2025
Oct 20, 14:14 AEDT
Nov 5, 2025
Nov 4, 2025

No incidents reported.

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