About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

For information and support relating to COVID-19 refer to our COVID-19 web page.

Current system status

All Systems Operational
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Identify and declare for JobKeeper payment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly maintenance Aug 1, 22:00 - Aug 2, 10:00 AEST
10.00pm AEST Saturday 1 August 2020 to 10.00am AEST Sunday 2 August 2020
Posted on Oct 4, 10:13 AEST
Monthly maintenance Sep 5, 22:00 - Sep 6, 10:00 AEST
10.00pm AEST Saturday 5 September 2020 to 10.00am AEST Sunday 6 September 2020
Posted on Oct 4, 10:14 AEST
Quarterly system release Sep 25, 23:30 - Sep 28, 07:00 AEST
11.30pm AEST Friday 25 September 2020 to 7.00am AEST Monday 28 September 2020
Posted on Apr 6, 10:36 AEST
Monthly maintenance Oct 3, 22:00 - Oct 4, 11:00 AEST
10.00pm AEST Saturday 3 October 2020 to 10.00am AEDT Sunday 4 October 2020
Posted on Oct 4, 10:18 AEST
Monthly maintenance Nov 7, 22:00 - Nov 8, 10:00 AEST
10.00pm AEDT Saturday 7 November 2020 to 10.00am AEDT Sunday 8 November 2020
Posted on Oct 4, 10:19 AEST
System maintenance Nov 14, 06:00 - Nov 15, 23:00 AEST
6.00am AEDT Saturday 14 November 2020 to 11.00pm AEDT Sunday 15 November 2020
Posted on Jun 22, 07:24 AEST
Quarterly system release Dec 4, 23:30 - Dec 7, 07:00 AEST
11.30pm AEDT Friday 4 December 2020 to 7.00am AEDT Monday 7 December 2020
Posted on Apr 6, 10:38 AEST
Monthly maintenance Dec 12, 22:00 - Dec 13, 10:00 AEST
10.00pm AEDT Saturday 12 December 2020 to 10.00am AEDT Sunday 13 December 2020
Posted on Oct 17, 14:42 AEDT
System maintenance May 1, 06:00 - May 2, 23:00 AEST
6.00am AEST Saturday 1 May 2021 to 11.00pm AEST Sunday 2 May 2021
Posted on Jun 22, 07:29 AEST
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
Jul 10, 2020

No incidents reported today.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Resolved - This incident has been resolved.
Jul 3, 16:48 AEST
Monitoring - A fix was applied to Online Services overnight to address the occasional service disruptions. While there have been no disruptions detected today, we continue to monitor system performance closely.
Jul 3, 15:15 AEST
Identified - A fix to resolve the intermittent service disruptions will be applied to our systems during our standard Thursday night maintenance period, commencing at 11:30pm AEST.
Jul 2, 20:08 AEST
Investigating - We have seen a small number of service disruption events during the day that is also affecting the timeliness of information displayed on the dashboard. These events only occur for a few minutes so if you experience a disruption, please wait a short period before trying again.
Jul 2, 13:46 AEST
Jul 2, 2020
Resolved - This incident has been resolved.
Jul 2, 12:39 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 12:36 AEST
Identified - The issue has been identified and a fix is being implemented.
Jul 2, 12:35 AEST
Investigating - Some users may experience intermittent issues with performance. We are working to fix these issues as a priority.
Jul 2, 12:19 AEST
Resolved - This incident has been resolved.
Jul 2, 10:49 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 10:11 AEST
Update - A fix was applied.
Jul 2, 10:11 AEST
Identified - Some users may experience intermittent issues with performance. We have identified the problem and we are continuing to work at applying a fix.
Jul 2, 09:40 AEST
Resolved - This incident has been resolved.
Jul 2, 09:01 AEST
Monitoring - All services are now available. We will closely monitor the system performance throughout the day.
Jul 1, 11:44 AEST
Update - To ensure system stability we are currently limiting availability while we work to resolve this issue as a priority.
Jul 1, 10:34 AEST
Update - The fix was unsuccessful and investigations are continuing. We are continuing to work on a resolution with the highest priority.
Jul 1, 09:56 AEST
Identified - The issue has been identified and a fix is being implemented.
Jul 1, 09:09 AEST
Investigating - We are currently investigating this issue.
Jul 1, 08:39 AEST
Jul 1, 2020
Jun 30, 2020
Resolved - This incident has been resolved.
Jun 30, 17:22 AEST
Monitoring - A fix has been implemented and we are monitoring performance.
Jun 30, 17:00 AEST
Update - There will be a short outage at 1:00pm AEST to resolve these issues
Jun 30, 12:44 AEST
Identified - The issue has been identified and a fix is being developed that may result in a short outage. Details to follow.
Jun 30, 12:04 AEST
Investigating - Online Services for Agents is intermittently performing slowly at the moment. We are investigating the issue as a priority.
Jun 30, 10:17 AEST
Completed - The scheduled maintenance has been completed.
Jun 30, 13:35 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 13:04 AEST
Scheduled - Urgent System Maintenance to commence at 13:00 today.
Jun 30, 12:57 AEST
Jun 29, 2020
Completed - The scheduled maintenance has been completed.
Jun 29, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 00:00 AEST
Scheduled - 12:00am AEST Monday 29 June 2020 to 5:00am AEST Monday 29 June 2020
Jun 26, 15:49 AEST
Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.