About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.

Current system status

All Systems Operational

Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

System maintenance May 24, 2025 22:00 - May 25, 2025 10:00 AEST

10:00 pm AEST Saturday, 24 May 2025 to 10:00 am AEST Sunday, 25 May 2025
Posted on Apr 09, 2025 - 16:25 AEST

Monthly maintenance May 31, 2025 22:00 - Jun 1, 2025 12:00 AEST

10:00 PM AEST Saturday, 31 May 2025 to 12:00 PM AEST Sunday, 1 June 2025
Posted on Sep 06, 2024 - 16:19 AEST

System maintenance Jun 7, 2025 22:00 - Jun 9, 2025 07:00 AEST

10:00 pm AEST Saturday 7 June 2025 to 7:00 am AEST Monday 9 June 2025
Posted on Jun 27, 2024 - 15:47 AEST

Integrated release Jun 13, 2025 23:30 - Jun 16, 2025 07:00 AEST

11:30 pm AEST Friday 13 June 2025 to 7:00 am AEST Monday 16 June 2025
Posted on Apr 29, 2024 - 16:35 AEST

System maintenance Jun 19, 2025 23:30 - Jun 20, 2025 07:00 AEST

11:30 pm AEST Thursday, 19 June 2025 to 7:00 am AEST Friday, 20 June 2025
Posted on May 09, 2025 - 14:30 AEST

System maintenance Jun 21, 2025 22:00 - Jun 22, 2025 10:00 AEST

10:00 pm AEST Saturday, 21 June 2025 to 10:00 am AEST Sunday, 22 June 2025
Posted on Apr 09, 2025 - 16:35 AEST

System maintenance Jul 19, 2025 22:00 - Jul 20, 2025 10:00 AEST

10:00 pm AEST Saturday, 19 July 2025 to 10:00 am AEST Sunday, 20 July 2025
Posted on Apr 09, 2025 - 16:36 AEST

System maintenance Jul 26, 2025 23:30 - Jul 27, 2025 07:00 AEST

11:30 pm AEST Saturday, 26 July 2025 to 7:00 am AEST Sunday, 27 July 2025
Posted on May 09, 2025 - 14:32 AEST

System maintenance Jul 31, 2025 23:30 - Aug 1, 2025 07:00 AEST

11:30 pm AEST Thursday, 31 July 2025 to 7:00 am AEST Friday, 1 August 2025
Posted on May 09, 2025 - 14:34 AEST

Monthly maintenance Aug 2, 2025 22:00 - Aug 3, 2025 12:00 AEST

10:00 PM AEST Saturday, 2 August 2025 to 12:00 PM AEST Sunday, 3 August 2025
Posted on Sep 12, 2024 - 14:21 AEST

System maintenance Aug 9, 2025 23:30 - Aug 10, 2025 07:00 AEST

11:30 pm AEST Saturday, 9 August 2025 to 7:00 am AEST Sunday, 10 August 2025
Posted on May 09, 2025 - 14:35 AEST

System maintenance Aug 23, 2025 22:00 - Aug 24, 2025 10:00 AEST

10:00 pm AEST Saturday, 23 August 2025 to 10:00 am AEST Sunday, 24 August 2025
Posted on Apr 09, 2025 - 16:38 AEST

Monthly maintenance Sep 6, 2025 22:00 - Sep 7, 2025 12:00 AEST

10:00 PM AEST Saturday, 6 September 2025 to 12:00 PM AEST Sunday, 7 September 2025
Posted on Sep 12, 2024 - 14:22 AEST

Standard Release Sep 13, 2025 22:00 - Sep 14, 2025 10:00 AEST

10:00 pm AEST Saturday 13 September 2025 to 10:00 am AEST Sunday 14 September 2025
Posted on Jun 27, 2024 - 15:43 AEST

System maintenance Sep 20, 2025 22:00 - Sep 21, 2025 10:00 AEST

10:00 pm AEST Saturday, 20 September 2025 to 10:00 am AEST Sunday, 21 September 2025
Posted on Apr 09, 2025 - 16:39 AEST

Monthly maintenance Oct 4, 2025 21:00 - Oct 5, 2025 12:00 AEDT

9:00 PM AEST Saturday, 4 October 2025 to 12:00 PM AEDT Sunday, 5 October 2025
Posted on Oct 31, 2024 - 12:10 AEDT

System maintenance Oct 25, 2025 22:00 - Oct 26, 2025 10:00 AEDT

10:00 pm AEDT Saturday, 25 October 2025 to 10:00 am AEDT Sunday, 26 October 2025
Posted on Apr 09, 2025 - 16:40 AEST

Monthly maintenance Nov 1, 2025 22:00 - Nov 2, 2025 12:00 AEDT

10:00 PM AEDT Saturday, 1 November 2025 to 12:00 PM AEDT Sunday, 2 November 2025
Posted on Oct 31, 2024 - 12:36 AEDT

Intergrated Release Nov 14, 2025 23:30 - Nov 17, 2025 07:00 AEDT

11:30 PM AEDT Friday, 14 November 2025 to 7:00 AM AEDT Monday, 17 November 2025
Posted on Oct 31, 2024 - 12:37 AEDT

System maintenance Nov 22, 2025 22:00 - Nov 23, 2025 10:00 AEDT

10:00 pm AEDT Saturday, 22 November 2025 to 10:00 am AEDT Sunday, 23 November 2025
Posted on Apr 09, 2025 - 16:42 AEST

Monthly maintenance Dec 6, 2025 22:00 - Dec 7, 2025 23:00 AEDT

10:00 PM AEDT Saturday, 6 December 2025 to 11:00 PM AEDT Sunday, 7 December 2025
Posted on Dec 05, 2024 - 15:46 AEDT

System maintenance Dec 20, 2025 22:00 - Dec 21, 2025 10:00 AEDT

10:00 pm AEDT Saturday, 20 December 2025 to 10:00 am AEDT Sunday, 21 December 2025
Posted on Apr 09, 2025 - 16:43 AEST

Integrated release Mar 13, 2026 23:30 - Mar 16, 2026 07:00 AEDT

11:30 pm AEDT Friday, 13 March 2026 to 7:00 am AEDT Monday, 16 March 2026
Posted on Mar 26, 2025 - 09:52 AEDT

Standard release May 9, 2026 22:00 - May 10, 2026 10:00 AEST

10:00 pm AEST Saturday, 9 May 2026 to 10:00 am AEST Sunday, 10 May 2026
Posted on May 16, 2025 - 14:45 AEST
System Metrics Month Week Day
Online Services for Agents response time
Fetching
Online Services for Agents availability
Fetching
May 22, 2025

No incidents reported today.

May 21, 2025

No incidents reported.

May 20, 2025

No incidents reported.

May 19, 2025
System maintenance
Completed - The scheduled maintenance has been completed.
May 19, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:30 AEST
Scheduled - 11:30 pm AEST Friday, 16 May 2025 to 7:00 am AEST Monday, 19 May 2025
Apr 9, 16:24 AEST
May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025
May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025
Standard release
Completed - The scheduled maintenance has been completed.
May 11, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 AEST
Scheduled - 10:00 pm AEST Saturday, 10 May 2025 to Noon AEST Sunday, 11 May 2025
May 6, 13:11 AEST
May 10, 2025
May 9, 2025
Digital ID Outage
Resolved - This incident has been resolved.
May 9, 16:09 AEST
Monitoring - A fix has been deployed and all services are operating as expected. We will continue to monitor performance throughout the day.
May 9, 14:52 AEST
Investigating - Some users are currently unable to use Digital ID to access government online services. Services Australia are working to resolve the issue as soon as possible.
May 9, 10:21 AEST
May 8, 2025

No incidents reported.

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