About the dashboard

The dashboard uses real time data to tell you if Online services for agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Current system status

All Systems Operational
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly maintenance Sep 3, 22:00 - Sep 4, 10:00 AEST
10:00pm AEST Saturday 3 September 2022 to 10:00am AEST Sunday 4 September 2022
Posted on Mar 18, 17:24 AEDT
Monthly maintenance Oct 1, 21:00 - Oct 2, 10:00 AEDT
9:00pm AEST Saturday 1 October 2022 to 10:00am AEDT Sunday 2 October 2022
Posted on Oct 1, 21:00 AEST
Quarterly system release Nov 4, 23:30 - Nov 7, 07:00 AEDT
11.30pm AEDT Friday 4 November 2022 to 7.00am AEDT Monday 7 November 2022
Posted on Sep 16, 23:30 AEST
Quarterly system release Dec 2, 23:30 - Dec 5, 07:00 AEDT
11.30pm AEDT Friday 2 December 2022 to 7.00am AEDT Monday 5 December 2022
Posted on Aug 15, 08:42 AEST
Monthly maintenance Dec 10, 22:00 - Dec 11, 10:00 AEDT
10:00 pm AEDT Saturday 10 December 2022 to 10:00 am AEDT Sunday 11 December 2022
Posted on Aug 8, 09:23 AEST
Quarterly system release Mar 24, 23:30 - Mar 27, 07:00 AEDT
11.30pm AEDT Friday 24 March 2023 to 7.00am AEDT Monday 27 March 2023
Posted on Jul 21, 15:23 AEST
Quarterly system release Jun 16, 23:30 - Jun 19, 07:00 AEST
11.30pm AEST Friday 16 June 2023 to 7.00am AEST Monday 19 June 2023
Posted on Aug 4, 14:22 AEST
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
Aug 18, 2022

No incidents reported today.

Aug 17, 2022

No incidents reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022
Completed - The scheduled maintenance has been completed.
Aug 7, 10:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 22:00 AEST
Scheduled - 10:00pm AEST Saturday 6 August 2022 to 10:00am AEST Sunday 7 August 2022
Mar 18, 17:21 AEDT
Aug 6, 2022
Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.