About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

For information and support relating to COVID-19 refer to our COVID-19 web page.

Current system status

All Systems Operational
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Identify and declare for JobKeeper payment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Quarterly system release Dec 4, 23:30 - Dec 7, 07:00 AEDT
11.30pm AEDT Friday 4 December 2020 to 7.00am AEDT Monday 7 December 2020
Posted on Apr 6, 10:38 AEST
Monthly maintenance Dec 12, 22:00 - Dec 13, 10:00 AEDT
10.00pm AEDT Saturday 12 December 2020 to 10.00am AEDT Sunday 13 December 2020
Posted on Oct 17, 14:42 AEDT
System Shutdown - 26 December - 28 December Dec 26, 23:30 - Dec 28, 10:00 AEDT
11.30pm AEDT Saturday 26 December 2020 to 10.00am AEDT Monday 28 December 2020
Posted on Nov 23, 14:11 AEDT
System maintenance Jan 2, 22:00 - Jan 3, 14:00 AEDT
10.00pm AEDT Saturday 2 January 2021 to 2.00pm AEDT Sunday 3 January 2021
Posted on Nov 10, 11:25 AEDT
System maintenance Jan 2, 22:00 - Jan 3, 14:00 AEDT
10.00pm AEDT Saturday 2 January 2021 to 2.00pm AEDT Sunday 3 January 2020
Posted on Nov 10, 11:21 AEDT
Monthly maintenance Jan 9, 22:00 - Jan 10, 10:00 AEDT
10.00pm AEDT Saturday 9 January 2021 to 10.00am AEDT Sunday 10 January 2021
Posted on Aug 19, 11:52 AEST
System maintenance Jan 16, 18:00 - Jan 17, 07:00 AEDT
6.00pm AEDT Saturday 16 January 2021 to 7.00am AEDT Sunday 17 January 2021
Posted on Oct 20, 09:51 AEDT
System maintenance Jan 22, 23:30 - Jan 24, 06:30 AEDT
11.30pm AEDT Friday 22 January 2021 to 7.00am AEDT Sunday 24 January 2021
Posted on Oct 28, 11:19 AEDT
Monthly maintenance Feb 6, 22:00 - Feb 7, 10:00 AEDT
10.00pm AEDT Saturday 6 February 2021 to 10.00am AEDT Sunday 7 February 2021
Posted on Aug 19, 12:11 AEST
Monthly maintenance Mar 6, 22:00 - Mar 7, 10:00 AEDT
10.00pm AEDT Saturday 6 March 2021 to 10.00am AEDT Sunday 7 March 2021
Posted on Aug 19, 12:14 AEST
Quarterly system release Mar 12, 23:30 - Mar 15, 06:30 AEDT
11.30pm AEDT Friday 12 March 2021 to 7.00am AEDT Monday 15 March 2021
Posted on Sep 10, 11:14 AEST
Monthly maintenance Apr 3, 22:00 - Apr 4, 09:00 AEDT
10.00pm AEDT Saturday 3 April 2021 to 10.00am AEST Sunday 4 April 2021
Posted on Aug 19, 12:17 AEST
System maintenance May 1, 06:00 - May 2, 23:00 AEDT
6.00am AEST Saturday 1 May 2021 to 11.00pm AEST Sunday 2 May 2021
Posted on Jun 22, 07:29 AEST
Monthly maintenance May 8, 22:00 - May 9, 10:00 AEDT
10.00pm AEST Saturday 8 May 2021 to 10.00am AEST Sunday 9 May 2021
Posted on Aug 19, 12:20 AEST
Monthly maintenance Jun 12, 22:00 - Jun 13, 10:00 AEDT
10.00pm AEST Saturday 12 June 2021 to 10.00am AEST Sunday 13 June 2021
Posted on Aug 19, 12:25 AEST
Quarterly system release Jun 18, 23:30 - Jun 21, 06:30 AEDT
11.30pm AEST Friday 18 June 2021 to 7.00am AEST Monday 21June 2021
Posted on Jul 29, 12:20 AEST
Monthly maintenance Aug 7, 22:00 - Aug 8, 10:00 AEDT
10.00pm AEST Saturday 7 August 2021 to 10.00am AEST Sunday 8 August 2021
Posted on Aug 19, 13:18 AEST
Monthly maintenance Sep 4, 22:00 - Sep 5, 10:00 AEDT
10.00pm AEST Saturday 4 September 2021 to 10.00am AEST Sunday 5 September 2021
Posted on Aug 19, 14:00 AEST
Monthly maintenance Oct 2, 21:00 - Oct 3, 11:00 AEDT
9.00pm AEST Saturday 2 October 2021 to 10.00am AEDT Sunday 3 October 2021
Posted on Aug 19, 14:07 AEST
Monthly maintenance Nov 6, 22:00 - Nov 7, 10:00 AEDT
10.00pm AEDT Saturday 6 November 2021 to 10.00am AEDT Sunday 7 November 2021
Posted on Aug 19, 14:20 AEST
Monthly maintenance Dec 11, 22:00 - Dec 12, 10:00 AEDT
10.00pm AEDT Saturday 11 December 2021 to 10.00am AEDT Sunday 12 December 2021
Posted on Aug 19, 14:33 AEST
System Shutdown - 24 December - 4 January Dec 24, 23:30 - Jan 4, 06:30 AEDT
Major system release - 11.30pm AEDT Friday 24 December 2021 to 6.00am AEDT Tuesday 4 January 2022
Posted on Oct 20, 10:01 AEDT
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
Dec 1, 2020
Resolved - This incident has been resolved.
Dec 1, 18:11 AEDT
Update - We are continuing to monitor for any further issues.
Dec 1, 18:10 AEDT
Update - We are continuing to monitor for any further issues.
Dec 1, 18:07 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 18:07 AEDT
Update - The myGovID problem has been resolved, however a number of functions in Online Services for Agents, including the Login service are experiencing intermittent problems. We are working to resolve these problems as a priority.
Dec 1, 13:03 AEDT
Update - The myGovID problem has been resolved, however a number of functions in Online Services for Agents, including the Login service are experiencing intermittent problems. We are working to resolve these problems as a priority.
Dec 1, 12:45 AEDT
Update - We are continuing to investigate this issue.
Dec 1, 11:27 AEDT
Investigating - Some agents are experiencing intermittent problems accessing ATO online services, ABR and PLS. We are working to resolve as a priority. We will provide further updates when further information is known.
Dec 1, 11:27 AEDT
Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.