About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status it can take some time for the dashboard to reflect your experience. If after fifteen minutes your experience is not reflected contact the ATO. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

No Australian Business Number (ABN) found

If you receive the above message, log into your myGovID app and confirm your identity strength which is located next to your name. If the identity strength is “Basic” you will need to verify 2 documents to uplift the identity strength to ‘Standard’ before Online services for agents can be accessed.

Current system status

Update - We are continuing to monitor for any further issues.
May 6, 11:20 AEST
Monitoring - A fix has been implemented and we will continue to monitor throughout the day.
May 6, 11:18 AEST
Identified - The problem has been identified. A fix is currently being tested before being released. If the correspondence does not open the first time, try again. We will post a further update once the fix has been applied.
May 5, 14:10 AEST
Investigating - We are aware of intermittent problems when viewing client communication history and are investigating. Please check back here for further updates.
May 3, 13:21 AEST
Identified - A fix has been identified and is being prepared for release.
May 3, 11:00 AEST
Investigating - If you get the continuous spinning wheel you should close the session and try again by broadening your search parameters.
Apr 23, 09:59 AEST
Online Services for Agents Degraded Performance
Login service Operational
Search communication history Degraded Performance
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Identify and declare for JobKeeper payment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly maintenance May 8, 22:00 - May 9, 10:00 AEST
10.00pm AEST Saturday 8 May 2021 to 10.00am AEST Sunday 9 May 2021
Posted on Apr 19, 14:40 AEST
System maintenance May 22, 02:00 - May 24, 07:00 AEST
2.00am AEST Saturday 22 May 2021 to 7.00am AEST Monday 24 May 2021
Posted on May 6, 15:19 AEST
Monthly maintenance Jun 12, 22:00 - Jun 13, 10:00 AEST
10.00pm AEST Saturday 12 June 2021 to 10.00am AEST Sunday 13 June 2021
Posted on Aug 19, 12:25 AEST
Quarterly system release Jun 18, 23:30 - Jun 21, 06:30 AEST
11.30pm AEST Friday 18 June 2021 to 7.00am AEST Monday 21June 2021
Posted on Jul 29, 12:20 AEST
Monthly maintenance Aug 7, 22:00 - Aug 8, 10:00 AEST
10.00pm AEST Saturday 7 August 2021 to 10.00am AEST Sunday 8 August 2021
Posted on Aug 19, 13:18 AEST
Monthly maintenance Sep 4, 22:00 - Sep 5, 10:00 AEST
10.00pm AEST Saturday 4 September 2021 to 10.00am AEST Sunday 5 September 2021
Posted on Aug 19, 14:00 AEST
Monthly maintenance Oct 2, 21:00 - Oct 3, 11:00 AEST
9.00pm AEST Saturday 2 October 2021 to 10.00am AEDT Sunday 3 October 2021
Posted on Aug 19, 14:07 AEST
Monthly maintenance Nov 6, 22:00 - Nov 7, 10:00 AEST
10.00pm AEDT Saturday 6 November 2021 to 10.00am AEDT Sunday 7 November 2021
Posted on Aug 19, 14:20 AEST
Quarterly system release Dec 3, 23:30 - Dec 6, 06:30 AEST
11.30pm AEDT Friday 3 December 2021 to 7.00am AEDT Monday 6 December 2021
Posted on Feb 17, 14:30 AEDT
Monthly maintenance Dec 11, 22:00 - Dec 12, 10:00 AEST
10.00pm AEDT Saturday 11 December 2021 to 10.00am AEDT Sunday 12 December 2021
Posted on Aug 19, 14:33 AEST
System Shutdown - 24 December - 4 January Dec 24, 23:30 - Jan 4, 06:30 AEST
Major system release - 11.30pm AEDT Friday 24 December 2021 to 6.00am AEDT Tuesday 4 January 2022
Posted on Oct 20, 10:01 AEDT
Quarterly system release Mar 11, 23:30 - Mar 14, 06:30 AEST
11.30pm AEDT Friday 22 March 2022 to 7.00am AEDT Monday 14 March 2022
Posted on Mar 24, 12:55 AEDT
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
May 8, 2021

No incidents reported today.

May 7, 2021

No incidents reported.

May 6, 2021
Resolved - This incident has been resolved.
May 6, 16:25 AEST
Update - We are continuing to investigate this issue.
May 6, 15:20 AEST
Investigating - We are currently investigating degraded performance and outages across a multiple services. We are investigating this issue as a high priority. We will post further updates when available.
May 6, 15:20 AEST
May 5, 2021
May 4, 2021

No incidents reported.

May 3, 2021

Unresolved incident: Client communication history freezes.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.