About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status it can take some time for the dashboard to reflect your experience. If after fifteen minutes your experience is not reflected contact the ATO. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Correspondence opening as a text file with certain browsers

Some agents may encounter an issue when they attempt to open correspondence that will open as a text file.To view correspondence, we suggest that you download and save the file. If you are still unable to view correspondence, an alternative option is to use a different browser to open it.

Tax Time – Plan for scheduled maintenance periods

With any tax time, we do need to undertake preparatory system maintenance work as the start date approaches, sometimes albeit rarely, at short notice. This is done to ensure you can access our systems to meet your clients’ needs from 1 July 2021.

To keep up to date, regularly review our systems maintenance page and under ‘Maintenance Times’ section at the bottom of this page.

Current system status

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:30 AEST
Scheduled - 11.30pm AEST Friday 18 June 2021 to 7.00am AEST Monday 21June 2021
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Identify and declare for JobKeeper payment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly maintenance Aug 7, 22:00 - Aug 8, 10:00 AEST
10.00pm AEST Saturday 7 August 2021 to 10.00am AEST Sunday 8 August 2021
Posted on Aug 19, 13:18 AEST
Monthly maintenance Sep 4, 22:00 - Sep 5, 10:00 AEST
10.00pm AEST Saturday 4 September 2021 to 10.00am AEST Sunday 5 September 2021
Posted on Aug 19, 14:00 AEST
Monthly maintenance Oct 2, 21:00 - Oct 3, 11:00 AEST
9.00pm AEST Saturday 2 October 2021 to 10.00am AEDT Sunday 3 October 2021
Posted on Aug 19, 14:07 AEST
Monthly maintenance Nov 6, 22:00 - Nov 7, 10:00 AEST
10.00pm AEDT Saturday 6 November 2021 to 10.00am AEDT Sunday 7 November 2021
Posted on Aug 19, 14:20 AEST
Quarterly system release Dec 3, 23:30 - Dec 6, 06:30 AEST
11.30pm AEDT Friday 3 December 2021 to 7.00am AEDT Monday 6 December 2021
Posted on Feb 17, 14:30 AEDT
Monthly maintenance Dec 11, 22:00 - Dec 12, 10:00 AEST
10.00pm AEDT Saturday 11 December 2021 to 10.00am AEDT Sunday 12 December 2021
Posted on Aug 19, 14:33 AEST
System Shutdown - 24 December - 4 January Dec 24, 23:30 - Jan 4, 06:30 AEST
Major system release - 11.30pm AEDT Friday 24 December 2021 to 6.00am AEDT Tuesday 4 January 2022
Posted on Oct 20, 10:01 AEDT
Quarterly system release Mar 11, 23:30 - Mar 14, 06:30 AEST
11.30pm AEDT Friday 22 March 2022 to 7.00am AEDT Monday 14 March 2022
Posted on Mar 24, 12:55 AEDT
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
Jun 20, 2021

No incidents reported today.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

Unresolved incident: Quarterly system release.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021
Resolved - This incident has been resolved.
Jun 15, 11:25 AEST
Update - We are continuing to investigate this issue.
Jun 15, 11:24 AEST
Update - We are continuing to investigate this issue.
Jun 15, 10:25 AEST
Investigating - We are currently investigating an issue searching client communication history. We are working to resolve with the highest priority.
Jun 15, 10:23 AEST
Jun 14, 2021

No incidents reported.

Jun 13, 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 10:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 AEST
Scheduled - 10.00pm AEST Saturday 12 June 2021 to 10.00am AEST Sunday 13 June 2021
Aug 19, 12:25 AEST
Jun 12, 2021
Completed - The scheduled maintenance has been completed.
Jun 12, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 23:30 AEST
Scheduled - 11.30pm AEST Friday 11 June 2021 to 7.00am AEST Saturday 12 June 2021
May 19, 15:37 AEST
Jun 11, 2021
Resolved - This incident has been resolved.
Jun 11, 16:26 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 14:53 AEST
Update - If you are unable to view correspondence when opening it for the first time, we suggest you try again as this may resolve the issue.
Jun 11, 11:35 AEST
Investigating - We are currently investigating an issue with viewing client communication history. We are working to resolve with the highest priority.
Jun 11, 10:21 AEST
Resolved - This incident has been resolved.
Jun 11, 09:11 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 08:28 AEST
Update - We are continuing to investigate this issue.
Jun 10, 18:06 AEST
Investigating - We are currently investigating an issue with searching client communication history. We are working to resolve with the highest priority.
Jun 10, 18:06 AEST
Jun 10, 2021
Jun 9, 2021

No incidents reported.

Jun 8, 2021
Resolved - This incident has been resolved.
Jun 8, 16:21 AEST
Identified - The issue has been identified and a fix is being implemented.
Jun 8, 11:34 AEST
Investigating - Some agents are unable to search client communication history. We are working to resolve with the highest priority.
Jun 8, 09:30 AEST
Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.