About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

For upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Current system status

All Systems Operational
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Pre-fill functionality Jun 9, 2023 23:30 - Jun 11, 2023 10:00 AEST
11:30 pm AEST Friday 9 June 2023 to 10:00 am AEST Sunday 11 June 2023
Posted on Mar 27, 2023 - 13:29 AEDT
System maintenance Jun 9, 2023 23:30 - Jun 10, 2023 07:00 AEST
11:30 pm AEST Friday 9 June 2023 to 7:00 am AEST Saturday 10 June 2023
Posted on Mar 27, 2023 - 13:26 AEDT
Integrated release Jun 16, 2023 23:30 - Jun 19, 2023 07:00 AEST
11:30 pm AEST Friday 16 June 2023 to 7:00 am AEST Monday 19 June 2023
Posted on Oct 28, 2022 - 16:02 AEDT
System maintenance Jun 24, 2023 23:30 - Jun 25, 2023 23:30 AEST
11:30 pm AEST Saturday 24 June 2023 to 11:30 pm AEST Sunday 25 June 2023
Posted on May 05, 2023 - 15:23 AEST
Monthly maintenance Aug 5, 2023 22:00 - Aug 6, 2023 10:00 AEST
10:00 pm AEST Saturday 5 August 2023 to 10:00 am AEST Sunday 6 August 2023
Posted on Oct 31, 2022 - 11:46 AEDT
Integrated release Aug 25, 2023 23:30 - Aug 28, 2023 07:00 AEST
11:30 pm AEST Friday 25 August 2023 to 7:00 am AEST Monday 28 August 2023
Posted on Mar 07, 2023 - 09:52 AEDT
Monthly maintenance Sep 2, 2023 22:00 - Sep 3, 2023 10:00 AEST
10:00 pm AEST Saturday 2 September 2023 to 10:00 am AEST Sunday 3 September 2023
Posted on Oct 31, 2022 - 14:14 AEDT
Monthly maintenance Sep 30, 2023 21:00 - Oct 1, 2023 10:00 AEDT
9:00 pm AEST Saturday 30 September 2023 to 10:00 am AEDT Sunday 1 October 2023
Posted on Nov 11, 2022 - 09:27 AEDT
Monthly maintenance Nov 4, 2023 22:00 - Nov 5, 2023 10:00 AEDT
10:00 pm AEDT Saturday 4 November 2023 to 10:00 am AEDT Sunday 5 November 2023
Posted on Oct 31, 2022 - 14:16 AEDT
Integrated release Nov 10, 2023 23:30 - Nov 13, 2023 07:00 AEDT
11:30 pm AEDT Friday 10 November 2023 to 7:00 am AEDT Monday 13 November 2023
Posted on Oct 31, 2022 - 14:20 AEDT
Monthly maintenance Dec 2, 2023 22:00 - Dec 3, 2023 10:00 AEDT
10:00 pm AEDT Saturday 2 December 2023 to 10:00 am AEDT Sunday 3 December 2023
Posted on Oct 31, 2022 - 14:29 AEDT
Standard release Dec 16, 2023 22:00 - Dec 17, 2023 10:00 AEDT
10:00 pm AEDT Saturday 16 December 2023 to 10:00 am AEDT Sunday 17 December 2023
Posted on Oct 31, 2022 - 14:30 AEDT
Integrated release Mar 15, 2024 23:30 - Mar 18, 2024 07:00 AEDT
11:30 pm AEDT Friday 15 March 2024 to 7:00 am AEDT Monday 18 March 2024
Posted on May 22, 2023 - 08:22 AEST
System Metrics Month Week Day
Online Services for Agents response time
Fetching
Online Services for Agents availability
Fetching
Past Incidents
Jun 6, 2023

No incidents reported today.

Jun 5, 2023

No incidents reported.

Jun 4, 2023
Monthly maintenance
Completed - The scheduled maintenance has been completed.
Jun 4, 10:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 22:00 AEST
Scheduled - 10:00 pm AEST Saturday 3 June 2023 to 10:00 am AEST Sunday 4 June 2023
Oct 28, 15:59 AEDT
Jun 3, 2023
Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023
Intermittent service degradation
Resolved - This incident has been resolved.
May 29, 15:53 AEST
Investigating - We are aware that some agents may have issues when attempting to login.

We are investigating this and working to resolve it as a priority.
May 29, 14:26 AEST
Login issues
Resolved - This incident has been resolved.
May 29, 13:33 AEST
Investigating - Some agents may experience slowness or issues when attempting to login with myGovID and/or Online Services for Agents.

We are investigating and working to resolve this as a priority.
May 29, 09:50 AEST
May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

← Incident History Powered by Atlassian Statuspage

Practitioner Lodgment Service Dashboard

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