OSFA Status

Online Services for Agents Dashboard

About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

For upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Current system status

All Systems Operational

Online Services for Agents Operational

Search communication history Operational

View communication history Operational

Access practice and client reports Operational

Access STP reports Operational

View client accounts Operational

Create or view mail messages Operational

File transfer Operational

Access super clearing house Operational

Add or remove clients Operational

Update client details Operational

View\Lodge activity statements Operational

Prefill Operational

On Demand Reports Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

System maintenance Oct 7, 2023 23:30 - Oct 8, 2023 07:00 AEDT

11:30 pm AEDT Saturday 7 October 2023 to 7:00 am AEDT Sunday 8 October 2023
Posted on Sep 25, 2023 - 11:26 AEST

System maintenance Oct 14, 2023 21:00 - Oct 15, 2023 10:00 AEDT

9:00 pm AEDT Saturday 14 October 2023 to 10:00 am AEDT Sunday 15 October 2023
Posted on Sep 25, 2023 - 11:29 AEST

Monthly maintenance Nov 4, 2023 22:00 - Nov 5, 2023 10:00 AEDT

10:00 pm AEDT Saturday 4 November 2023 to 10:00 am AEDT Sunday 5 November 2023
Posted on Oct 31, 2022 - 14:16 AEDT

Integrated release Nov 10, 2023 23:30 - Nov 13, 2023 07:00 AEDT

11:30 pm AEDT Friday 10 November 2023 to 7:00 am AEDT Monday 13 November 2023
Posted on Oct 31, 2022 - 14:20 AEDT

Monthly maintenance Dec 2, 2023 22:00 - Dec 3, 2023 10:00 AEDT

10:00 pm AEDT Saturday 2 December 2023 to 10:00 am AEDT Sunday 3 December 2023
Posted on Oct 31, 2022 - 14:29 AEDT

Standard release Dec 9, 2023 22:00 - Dec 10, 2023 10:00 AEDT

10:00 pm AEDT Saturday 9 December 2023 to 10:00 am AEDT Sunday 10 December 2023
Posted on Oct 31, 2022 - 14:30 AEDT

Monthly maintenance Feb 3, 2024 22:00 - Feb 4, 2024 10:00 AEDT

10:00 pm AEDT Saturday 3 February 2024 to 10:00 am AEDT Sunday 4 February 2024
Posted on Sep 25, 2023 - 13:54 AEST

Monthly maintenance Mar 2, 2024 22:00 - Mar 3, 2024 10:00 AEDT

10:00 pm AEDT Saturday 2 March 2024 to 10:00 am AEDT Sunday 3 March 2024
Posted on Sep 25, 2023 - 15:15 AEST

Integrated release Mar 15, 2024 23:30 - Mar 18, 2024 07:00 AEDT

11:30 pm AEDT Friday 15 March 2024 to 7:00 am AEDT Monday 18 March 2024
Posted on May 22, 2023 - 08:22 AEST

Monthly maintenance Apr 6, 2024 22:00 - Apr 7, 2024 10:00 AEST

10:00 pm AEDT Saturday 6 April 2024 to 10:00 am AEST Sunday 7 April 2024
Posted on Sep 25, 2023 - 15:18 AEST

Standard release May 4, 2024 22:00 - May 5, 2024 10:00 AEST

10:00 pm AEST Saturday 4 May 2024 to 10:00 am AEST Sunday 5 May 2024
Posted on Aug 31, 2023 - 14:38 AEST

Monthly maintenance May 18, 2024 22:00 - May 19, 2024 10:00 AEST

10:00 pm AEST Saturday 18 May 2024 to 10:00 am AEST Sunday 19 May 2024
Posted on Aug 31, 2023 - 14:25 AEST

Monthly maintenance Jun 1, 2024 22:00 - Jun 2, 2024 10:00 AEST

10:00 pm AEST Saturday 1 June 2024 to 10:00 am AEST Sunday 2 June 2024
Posted on Sep 25, 2023 - 15:34 AEST

Integrated release Jun 14, 2024 23:30 - Jun 17, 2024 07:00 AEST

11:30 pm AEST Friday 14 June 2024 to 7:00 am AEST Monday 17 June 2024
Posted on Aug 29, 2023 - 15:44 AEST

Monthly maintenance Aug 3, 2024 22:00 - Aug 4, 2024 10:00 AEST

10:00 pm AEST Saturday 3 August 2024 to 10:00 am AEST Sunday 4 August 2024
Posted on Sep 25, 2023 - 15:37 AEST

Standard release Sep 7, 2024 22:00 - Sep 8, 2024 10:00 AEST

10:00 pm AEST Saturday 7 September 2024 to 10:00 am AEST Sunday 8 September 2024
Posted on Sep 25, 2023 - 15:40 AEST

Monthly maintenance Sep 14, 2024 22:00 - Sep 15, 2024 10:00 AEST

10:00 pm AEST Saturday 14 September 2024 to 10:00 am AEST Sunday 15 September 2024
Posted on Sep 25, 2023 - 15:43 AEST

Monthly maintenance Oct 5, 2024 21:00 - Oct 6, 2024 10:00 AEDT

9:00 pm AEST Saturday 5 October 2024 to 10:00 am AEDT Sunday 6 October 2024
Posted on Sep 25, 2023 - 15:46 AEST

Monthly maintenance Nov 2, 2024 22:00 - Nov 3, 2024 10:00 AEDT

10:00 pm AEDT Saturday 2 November 2024 to 10:00 am AEDT Sunday 3 November 2024
Posted on Sep 25, 2023 - 15:50 AEST

Integrated release Nov 8, 2024 23:30 - Nov 11, 2024 07:00 AEDT

11:30 pm AEDT Friday 8 November 2024 to 7:00 am AEDT Monday 11 November 2024
Posted on Sep 25, 2023 - 15:55 AEST

Monthly maintenance Dec 7, 2024 22:00 - Dec 8, 2024 10:00 AEDT

10:00 pm AEDT Saturday 7 December 2024 to 10:00 am AEDT Sunday 8 December 2024
Posted on Sep 25, 2023 - 15:59 AEST

Standard release Dec 14, 2024 22:00 - Dec 15, 2024 10:00 AEDT

10:00 pm AEDT Saturday 14 December 2024 to 10:00 am AEDT Sunday 15 December 2024
Posted on Sep 25, 2023 - 16:02 AEST

System Metrics Month Week Day

Online Services for Agents response time

Fetching

Online Services for Agents availability

Fetching

Past Incidents

Oct 1, 2023

Monthly maintenance

Completed - The scheduled maintenance has been completed.
Oct 1, 10:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 21:00 AEST

Scheduled - There may be a system degradation impacting Client-to-Agent linking only between 8pm-9pm
9:00 pm AEST Saturday 30 September 2023 to 10:00 am AEDT Sunday 1 October 2023
Sep 18, 14:52 AEST

Sep 30, 2023

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

System maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 08:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:01 AEST

Scheduled - 10:00 pm AEST Saturday 23 September 2023 to 8:00 am AEST Sunday 24 September 2023
Sep 18, 15:19 AEST

Sep 23, 2023

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Online Services for Agents Dashboard

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