About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status it can take some time for the dashboard to reflect your experience. If after fifteen minutes your experience is not reflected contact the ATO. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Delayed responses to agent requests

As a result of the earthquake in Melbourne, some responses to agent requests may be delayed by up to 48 hours. This includes support for agents experiencing errors when attempting to lodge some prior year income tax returns.

Current system status

All Systems Operational
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly maintenance Oct 2, 21:00 - Oct 3, 11:00 AEST
9.00pm AEST Saturday 2 October 2021 to 10.00am AEDT Sunday 3 October 2021
Posted on Aug 19, 14:07 AEST
Monthly maintenance Nov 6, 22:00 - Nov 7, 10:00 AEST
10.00pm AEDT Saturday 6 November 2021 to 10.00am AEDT Sunday 7 November 2021
Posted on Aug 19, 14:20 AEST
Quarterly system release Dec 3, 23:30 - Dec 6, 06:30 AEST
11.30pm AEDT Friday 3 December 2021 to 7.00am AEDT Monday 6 December 2021
Posted on Feb 17, 14:30 AEDT
Monthly maintenance Dec 11, 22:00 - Dec 12, 10:00 AEST
10.00pm AEDT Saturday 11 December 2021 to 10.00am AEDT Sunday 12 December 2021
Posted on Aug 19, 14:33 AEST
System Shutdown - 24 December - 4 January Dec 24, 23:30 - Jan 4, 06:30 AEST
Major system release - 11.30pm AEDT Friday 24 December 2021 to 6.00am AEDT Tuesday 4 January 2022
Posted on Oct 20, 10:01 AEDT
Quarterly system release Mar 11, 23:30 - Mar 14, 06:30 AEST
11.30pm AEDT Friday 22 March 2022 to 7.00am AEDT Monday 14 March 2022
Posted on Mar 24, 12:55 AEDT
Quarterly system release Jun 17, 23:30 - Jun 20, 06:30 AEST
11.30pm AEST Friday 17 June 2022 to 7.00am AEDT Monday 20 June 2022
Posted on Jul 12, 09:23 AEST
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
Sep 28, 2021
Resolved - This incident has been resolved.
Sep 28, 13:02 AEST
Update - We are continuing to monitor for any further issues.
Sep 28, 10:57 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 10:55 AEST
Update - We are continuing to investigate this issue.
Sep 28, 09:55 AEST
Investigating - We are investigating issues with the myGovID. We will provide further updates as soon as possible.
Sep 28, 09:37 AEST
Sep 27, 2021
Completed - The scheduled maintenance has been completed.
Sep 27, 06:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 23:30 AEST
Scheduled - 11.30pm AEST Friday 24 September 2021 to 7.00am AEST Monday 27 September 2021
Jun 28, 10:10 AEST
Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021
Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021
Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:31 AEST
Scheduled - 11.30pm AEST Saturday 18 September 2021 to 8.00am AEST Sunday 19 September 2021
Sep 14, 15:14 AEST
Sep 18, 2021
Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.