About the dashboard

The dashboard uses real time data to tell you if Online services for agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Unable to view or download client list

Some agents will be unable to view their client list or filter in advanced search. We have identified the issue and are working to resolve it.

Current system status

All Systems Operational
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly maintenance Aug 6, 22:00 - Aug 7, 10:00 AEST
10:00pm AEST Saturday 6 August 2022 to 10:00am AEST Sunday 7 August 2022
Posted on Mar 18, 17:21 AEDT
Monthly maintenance Sep 3, 22:00 - Sep 4, 10:00 AEST
10:00pm AEST Saturday 3 September 2022 to 10:00am AEST Sunday 4 September 2022
Posted on Mar 18, 17:24 AEDT
Monthly maintenance Oct 1, 21:00 - Oct 2, 10:00 AEDT
9:00pm AEST Saturday 1 October 2022 to 10:00am AEDT Sunday 2 October 2022
Posted on Oct 1, 21:00 AEST
Quarterly system release Nov 4, 23:30 - Nov 7, 07:00 AEDT
11.30pm AEDT Friday 4 November 2022 to 7.00am AEDT Monday 7 November 2022
Posted on Sep 16, 23:30 AEST
System maintenance Nov 5, 18:00 - Nov 7, 07:00 AEDT
6:00pm AEDT Saturday 5 November 2021 to 7:00am AEDT Monday 7 November 2021
Posted on Dec 23, 15:10 AEDT
Monthly maintenance Dec 10, 22:00 - Dec 11, 10:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 29, 13:02 AEDT
Scheduled - 10:00 pm AEDT Saturday 10 December 2022 to 10:00 am AEDT Sunday 11 December 2022
Dec 10, 22:00 AEDT
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
Jul 6, 2022

No incidents reported today.

Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022
Resolved - This incident has been resolved.
Jun 22, 14:03 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 13:52 AEST
Identified - The issue has been identified and a fix is being implemented.
Jun 22, 11:47 AEST
Investigating - We are aware that some agents may experience issues when attempting to upload or download files via file transfer.

We are working to resolve this issue as a priority.

Jun 22, 11:26 AEST