About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.

Current system status

Client communication search

Incident Report for OSFA

Resolved

This incident has been resolved.
Posted Jun 11, 2021 - 09:11 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 11, 2021 - 08:28 AEST

Update

We are continuing to investigate this issue.
Posted Jun 10, 2021 - 18:06 AEST

Investigating

We are currently investigating an issue with searching client communication history. We are working to resolve with the highest priority.
Posted Jun 10, 2021 - 18:06 AEST