The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
This dashboard does not reflect the status of other systems which OSFA interacts with or relies upon, such as digital identitylogin services. Refer to Using the Online services for agents dashboardfor more information on why the dashboard may not reflect your experience.
A fix has been implemented and we are monitoring the results.
Posted Apr 01, 2026 - 13:11 AEDT
Update
We are continuing to investigate this issue.
Posted Apr 01, 2026 - 11:36 AEDT
Update
We're aware of intermittent issues impacting mylD and Digital ID services. You may not be able to log in to Online services for agents or RAM. We are investigating this issue.
Posted Apr 01, 2026 - 10:46 AEDT
Update
We are continuing to investigate this issue.
Posted Apr 01, 2026 - 10:12 AEDT
Investigating
We’re currently experiencing issues with viewing communication history, Practice mail, client mail and opening Notice of Assessments (NOA). This may affect search results when accessing communication history for your practice, or for a specific client.
Posted Apr 01, 2026 - 08:27 AEDT
This incident affected: Online Services for Agents (Login service, Search communication history, View communication history, Access practice and client reports, Create or view mail messages).
