The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.
Document retrieval maintenance
From 11:30 pm AEDT Friday, 7 February 2025, to 7:00 am AEDT Monday, 10 February 2025, you may experience issues when attempting to access practice mail or download documents due to system maintenance. Other services should not be impacted, unless specified elsewhere.
Current system status
Get email notifications whenever OSFA creates, updates or resolves an incident.
Get text message notifications whenever OSFA creates or resolves an incident.
Get webhook notifications whenever OSFA creates an incident, updates an incident, resolves an incident or changes a component status.
A fix has been implemented and we are monitoring the results.
Posted May 07, 2024 - 11:15 AEST
Investigating
We are aware service degradation to our online services. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
Posted May 07, 2024 - 10:57 AEST
This incident affected: Online Services for Agents (Login service, Search communication history, View communication history, Access practice and client reports, Access STP reports, View client accounts, Create or view mail messages, File transfer, Access super clearing house, Add or remove clients, Update client details, View\Lodge activity statements, Prefill, On Demand Reports).
