The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
For upcoming maintenance events, visit the systems maintenance page systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.
Current system status
Get email notifications whenever OSFA creates, updates or resolves an incident.
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A fix was deployed overnight, and all services are operating as expected. We will continue to monitor performance throughout the day.
Posted Jul 02, 2024 - 10:04 AEST
Monitoring
A fix has been deployed and we are now monitoring the results.
Posted Jul 02, 2024 - 09:31 AEST
Identified
The issue has been identified. We are deploying changes overnight to restore services to normal performance.
Posted Jul 01, 2024 - 21:03 AEST
Investigating
Online Services for Agents is currently experiencing degraded performance.
Posted Jul 01, 2024 - 13:55 AEST
This incident affected: Online Services for Agents (Login service, Search communication history, View communication history, Access practice and client reports, Access STP reports, View client accounts, Create or view mail messages, File transfer, Access super clearing house, Add or remove clients, Update client details, View\Lodge activity statements, Prefill, On Demand Reports).
