About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

This dashboard does not reflect the status of other systems which OSFA interacts with or relies upon, such as digital identitylogin services. Refer to Using the Online services for agents dashboardfor more information on why the dashboard may not reflect your experience.

End-of-year office closure and systems availability

The ATO has a planned closure period, starting noon local time Wednesday 24 December 2025, with normal services resuming at 8:00 am local time on Friday 2 January 2026.

All online services will be available with no planned outages or maintenance during this period. While systems will be available, some processing, such as income tax, activity statements and Statement of tax record requests, will not restart until the normal services resume on 2 January 2026.

Current system status

Login issue

Incident Report for OSFA

Resolved

We are continuing to work on a fix for this issue.
Posted Jan 16, 2024 - 12:07 AEDT

Update

We are continuing to work on a fix for this issue.
Posted Jan 16, 2024 - 12:06 AEDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 16, 2024 - 12:03 AEDT

Investigating

Online Services for Agents is currently experiencing problems preventing agents from logging in. We are working to restore services as a priority.
Posted Jan 16, 2024 - 10:50 AEDT
This incident affected: Online Services for Agents (Login service).