The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
This dashboard does not reflect the status of other systems which OSFA interacts with or relies upon, such as digital identitylogin services. Refer to Using the Online services for agents dashboardfor more information on why the dashboard may not reflect your experience.
Live health metrics unavailable
We are currently experiencing an issue impacting the display of our live health metrics. To prevent inaccurate information from being shown, the live health charts have been temporarily disabled. This does not affect service availability.
We are working to resolve the issue, and the charts will be enabled again once the issue is resolved.
All services are now available. We will closely monitor the system performance throughout the day.
Posted Jul 01, 2020 - 11:44 AEST
Update
To ensure system stability we are currently limiting availability while we work to resolve this issue as a priority.
Posted Jul 01, 2020 - 10:34 AEST
Update
The fix was unsuccessful and investigations are continuing. We are continuing to work on a resolution with the highest priority.
Posted Jul 01, 2020 - 09:56 AEST
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 01, 2020 - 09:09 AEST
Investigating
We are currently investigating this issue.
Posted Jul 01, 2020 - 08:39 AEST
This incident affected: Online Services for Agents (Login service, Search communication history, View communication history, Access practice and client reports, Access STP reports, View client accounts, Create or view mail messages, File transfer, Access super clearing house, Add or remove clients, Update client details, View\Lodge activity statements, Prefill, On Demand Reports).
