About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.

Current system status

Intermittent issues with our digital services

Incident Report for OSFA

Resolved

This incident has been resolved.
Posted Jul 28, 2020 - 17:35 AEST

Monitoring

A fix has been implemented. We will continue to monitor system performance for the remainder of the day.
Posted Jul 28, 2020 - 13:24 AEST

Update

We are continuing to investigate this issue.
Posted Jul 28, 2020 - 12:50 AEST

Investigating

We are currently investigating ATO system issues impacting a number of our digital services including the practitioner lodgment service (PLS) and online services for agents. Please do not call us about this issue. We are working to resolve with the highest priority.
Posted Jul 28, 2020 - 11:28 AEST