About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.

Current system status

Viewing items from CCH/CCL

Incident Report for OSFA

Resolved

This incident has been resolved.
Posted Sep 09, 2019 - 13:31 AEST

Identified

In relation to the intermittent issues when viewing client correspondence. We have confirmed this is only impacting correspondence and communications generated between 31 August and 3 September, 2019. We are in the process of fixing the problem and will advise when it has been fully resolved.
Posted Sep 04, 2019 - 13:39 AEST

Investigating

Intermittent problems when viewing some correspondence listed in the Client Communication History (CCH - Online Services) and Client Communication List (CCL - Portal).
Posted Sep 03, 2019 - 10:14 AEST