The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
For upcoming maintenance events, visit the systems maintenance page systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.
Current system status
Get email notifications whenever OSFA creates, updates or resolves an incident.
Get text message notifications whenever OSFA creates or resolves an incident.
Get webhook notifications whenever OSFA creates an incident, updates an incident, resolves an incident or changes a component status.
In relation to the intermittent issues when viewing client correspondence. We have confirmed this is only impacting correspondence and communications generated between 31 August and 3 September, 2019. We are in the process of fixing the problem and will advise when it has been fully resolved.
Posted Sep 04, 2019 - 13:39 AEST
Investigating
Intermittent problems when viewing some correspondence listed in the Client Communication History (CCH - Online Services) and Client Communication List (CCL - Portal).
