The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
This dashboard does not reflect the status of other systems which OSFA interacts with or relies upon, such as digital identitylogin services. Refer to Using the Online services for agents dashboardfor more information on why the dashboard may not reflect your experience.
Current system status
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In relation to the intermittent issues when viewing client correspondence. We have confirmed this is only impacting correspondence and communications generated between 31 August and 3 September, 2019. We are in the process of fixing the problem and will advise when it has been fully resolved.
Posted Sep 04, 2019 - 13:39 AEST
Investigating
Intermittent problems when viewing some correspondence listed in the Client Communication History (CCH - Online Services) and Client Communication List (CCL - Portal).
