About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

For information and support relating to COVID-19 refer to our COVID-19 web page.

Current system status

Issues when viewing Client Correspondence
Incident Report for OSFA
Resolved
This incident has been resolved.
Posted Jul 16, 2019 - 12:56 AEST
Identified
We have identified the issue when some users are trying to view certain items of client communications that in turn will occasionally cause the CCL/CCH, especially if there are only a small number of users accessing the system, to have a partial outage status. Users are advised that this is a minor and transitory problem and only affects a very small number of items.

We progressively resolving this issue as a priority.
Posted Jul 16, 2019 - 09:10 AEST
Investigating
We are aware users are having issues while trying to view Client Correspondence. We are working to resolve this issue.
Posted Jul 15, 2019 - 09:52 AEST