The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
For upcoming maintenance events, visit the systems maintenance page systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.
Current system status
Get email notifications whenever OSFA creates, updates or resolves an incident.
Get text message notifications whenever OSFA creates or resolves an incident.
Get webhook notifications whenever OSFA creates an incident, updates an incident, resolves an incident or changes a component status.
A fix has been implemented and we are monitoring the results.
Posted Nov 15, 2022 - 14:52 AEDT
Update
We are continuing to work on a fix for this issue.
Posted Nov 15, 2022 - 14:51 AEDT
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 15, 2022 - 14:50 AEDT
Investigating
There is a known issue where some agents may receive an ‘The address is not found’ when attempting to add an address via Client update. If you receive this error, where possible enter the address manually.
We are attempting to resolve this issue as a matter of priority.
Posted Nov 15, 2022 - 14:32 AEDT
This incident affected: Online Services for Agents (Update client details).
