The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
This dashboard does not reflect the status of other systems which OSFA interacts with or relies upon, such as digital identitylogin services. Refer to Using the Online services for agents dashboardfor more information on why the dashboard may not reflect your experience.
Current system status
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Issue resolved PM 19 November 2025 confirmed BDV with external agents.
Posted Nov 20, 2025 - 11:02 AEDT
Monitoring
A fix has been implemented, and we are monitoring the results.
Posted Nov 19, 2025 - 16:31 AEDT
Update
We are continuing to work on resolving this issue as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
Posted Nov 19, 2025 - 15:23 AEDT
Investigating
We’re currently experiencing issues with viewing communication history and client mail in our online services. This may affect search results when accessing communication history for your practice, or for a specific client.
We are working to resolve this issue as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
Posted Nov 17, 2025 - 14:33 AEDT
This incident affected: Online Services for Agents (Search communication history, View communication history).
