The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
For upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.
Intermittent login error – 13 to 21 November
We identified an intermittent system issue impacting a very small number of users, preventing them from logging into OSFA between the 13th and 21st of November. This issue has now been fixed and we apologise for any inconvenience caused. If this issue resulted in Activity Statements being lodged late, please seek remediation using the Practice Mail Topic/Subject Activity Statements/Remission of failure to lodge on time penalty. Please provide details of each late lodgment to enable us to locate and remediate any penalties applied.
Current system status
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A fix has been implemented and we are monitoring the results.
Posted Oct 27, 2023 - 15:40 AEDT
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 27, 2023 - 14:52 AEDT
Investigating
We are aware of intermitted problems with OSFA functions and we are investigating the cause as a priority.
Posted Oct 27, 2023 - 14:41 AEDT
This incident affected: Online Services for Agents (Login service, Search communication history, View communication history, Access practice and client reports, Access STP reports, View client accounts, Create or view mail messages, File transfer, Access super clearing house, Add or remove clients, Update client details, View\Lodge activity statements, Prefill, On Demand Reports).
