The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
This dashboard does not reflect the status of other systems which OSFA interacts with or relies upon, such as digital identitylogin services. Refer to Using the Online services for agents dashboardfor more information on why the dashboard may not reflect your experience.
A fix has been implemented and we are monitoring the results.
Posted Mar 20, 2026 - 12:39 AEDT
Update
We are continuing to work on a fix for this issue.
Posted Mar 20, 2026 - 12:39 AEDT
Identified
The issue has been identified and a fix is being implemented.
Posted Mar 19, 2026 - 16:55 AEDT
Investigating
We are currently investigating this issue.
Posted Mar 19, 2026 - 12:24 AEDT
This incident affected: Online Services for Agents (Search communication history, View communication history, View client accounts, Add or remove clients, Update client details).
