The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
This dashboard does not reflect the status of other systems which OSFA interacts with or relies upon, such as digital identitylogin services. Refer to Using the Online services for agents dashboardfor more information on why the dashboard may not reflect your experience.
End-of-year office closure and systems availability
The ATO has a planned closure period, starting noon local time Wednesday 24 December 2025, with normal services resuming at 8:00 am local time on Friday 2 January 2026.
All online services will be available with no planned outages or maintenance during this period. While systems will be available, some processing, such as income tax, activity statements and Statement of tax record requests, will not restart until the normal services resume on 2 January 2026.
Current system status
Get email notifications whenever OSFA creates, updates or resolves an incident.
Get text message notifications whenever OSFA creates or resolves an incident.
Get webhook notifications whenever OSFA creates an incident, updates an incident, resolves an incident or changes a component status.
A fix has been implemented and we are monitoring the results.
Posted Aug 06, 2021 - 16:39 AEST
Investigating
Currently agents are not presented with a list of valid addresses when updating or adding client address details. You will need to manually enter all the address details until the issue is resolved. We are working to resolve as a high priority.
