About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.

Current system status

Adding and updating addresses

Incident Report for OSFA

Resolved

This incident has been resolved.
Posted Aug 06, 2021 - 16:55 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 06, 2021 - 16:39 AEST

Investigating

Currently agents are not presented with a list of valid addresses when updating or adding client address details. You will need to manually enter all the address details until the issue is resolved. We are working to resolve as a high priority.
Posted Aug 06, 2021 - 16:21 AEST