The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.
Current system status
Get email notifications whenever OSFA creates, updates or resolves an incident.
Get text message notifications whenever OSFA creates or resolves an incident.
Get webhook notifications whenever OSFA creates an incident, updates an incident, resolves an incident or changes a component status.
We are continuing to monitor for any further issues.
Posted Jul 14, 2020 - 12:14 AEST
Update
We are continuing to monitor for any further issues.
Posted Jul 14, 2020 - 12:13 AEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 14, 2020 - 12:05 AEST
Investigating
We are aware of a problem with the search communication history function in Online Services for Agents. We are investigating with the aim to restore this service as soon as possible.
Posted Jul 14, 2020 - 09:00 AEST
This incident affected: Online Services for Agents (Search communication history, View communication history).
