About the dashboard

The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.

For upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Current system status

Prefill degradation
Incident Report for OSFA
This incident has been resolved.
Posted Jul 13, 2023 - 20:26 AEST
The issue has been identified and a fix is being implemented.
Posted Jul 13, 2023 - 17:12 AEST
We are aware of intermitted problems with the Prefill function in OSFA (not software) and we are investigating the cause as a priority.
Posted Jul 13, 2023 - 10:30 AEST
This incident affected: Online Services for Agents (Prefill).