The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
For upcoming maintenance events, visit the systems maintenancepage or if your issue relates to troubleshooting, visit the troubleshootingpage.
Document retrieval maintenance
From 11:30 pm AEDT Friday, 7 February 2025, to 7:00 am AEDT Monday, 10 February 2025, you may experience issues when attempting to access practice mail or download documents due to system maintenance. Other services should not be impacted, unless specified elsewhere.
Current system status
Get email notifications whenever OSFA creates, updates or resolves an incident.
Get text message notifications whenever OSFA creates or resolves an incident.
Get webhook notifications whenever OSFA creates an incident, updates an incident, resolves an incident or changes a component status.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 18, 2025 - 23:30 AEDT
Scheduled
11:30 PM AEDT Saturday, 18 January 2025 to 7:00 AM AEDT Sunday, 19 January 2025
Posted Jan 09, 2025 - 09:18 AEDT
This scheduled maintenance affected: Online Services for Agents (Login service, Search communication history, View communication history, Access practice and client reports, Access STP reports, View client accounts, Create or view mail messages, File transfer, Access super clearing house, Add or remove clients, Update client details, View\Lodge activity statements, Prefill, On Demand Reports).
