The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
For upcoming maintenance events, visit the systems maintenance page systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.
Current system status
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Intermittent problems with retrieving communications from the CCH have been fixed. However, problems associated with generating the communication list, while greatly improved, are still occurring with practices with very large client lists. For these practices, re-running the history list as often as is necessary to return the full list, ought to be done each day. Once the full list is returned, further action is not necessary.
We continue to work on resolving the remaining issue with the communication list as a priority, so please check back here for updates.
Posted May 17, 2021 - 13:50 AEST
Investigating
We are aware of a number of intermittent problems when searching client communication history (listing) and then viewing or retrieving items from the presented list.
Posted May 03, 2021 - 11:00 AEST
This incident affected: Online Services for Agents (Search communication history, View communication history).
