About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status it can take some time for the dashboard to reflect your experience. If after fifteen minutes your experience is not reflected contact the ATO. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

No Australian Business Number (ABN) found

If you receive the above message, log into your myGovID app and confirm your identity strength which is located next to your name. If the identity strength is “Basic” you will need to verify 2 documents to uplift the identity strength to ‘Standard’ before Online services for agents can be accessed.

Current system status

Intermittent errors - Update Client Details function
Incident Report for OSFA
Resolved
This incident has been resolved.
Posted Mar 09, 2021 - 15:51 AEDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 09, 2021 - 15:50 AEDT
Identified
We are aware of an intermittent error being returned when users attempt to update client details. If experienced, simply attempt the action again until it successfully completes.
Posted Mar 09, 2021 - 12:57 AEDT