The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
For upcoming maintenance events, visit the systems maintenance page systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.
Current system status
Get email notifications whenever OSFA creates, updates or resolves an incident.
Get text message notifications whenever OSFA creates or resolves an incident.
Get webhook notifications whenever OSFA creates an incident, updates an incident, resolves an incident or changes a component status.
The issue has been identified and a fix is expected to be implemented overnight (Friday 15 January 2021).
Posted Jan 15, 2021 - 13:59 AEDT
Update
Our IT teams have received further data to consider and investigations are still ongoing. Check back for future updates.
Posted Jan 12, 2021 - 16:35 AEDT
Investigating
We are aware that only the first 10 items of communication history are available on-screen in Online Services for Agents. To access all items, users can refine their searches, for example, search by individual clients, filter lists by dates or download the list to help identify which clients have received communications within the selected time period. We are working to resolve this problem as a priority.
Posted Jan 11, 2021 - 15:06 AEDT
This incident affected: Online Services for Agents (View communication history).
