About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

COVID-19 information - lodgment program update

We have already provided lodgment program assistance to agents and clients through the application of automatic deferrals for some May and June obligations. However, we also understand that under the current circumstances more time may be needed.

If agents are unable to meet lodgment due dates for these obligations, the ATO will waive any late lodgment penalty if lodgment is completed by 30 June 2020. While General Interest Charges (GIC) will still apply automatically, the ATO will favourably consider any reasonable request for remission, plus access to the lodgment program will remain unchanged and there will be no negative impacts to future dealings with the ATO.

For all other COVID-19 matters refer to our COVID-19 web page for the latest information and support.

Current system status

Portal Mail Attachments
Incident Report for OSFA
Postmortem

Regretfully, users were unable to attach files (attachments) to Portal Mail items as a result of a system update applied late last week.

A fix for this problem was determined and applied during our regular Tuesday overnight maintenance period and was successfully tested early on Wednesday morning.

We apologise for any inconvenience caused.

Posted May 01, 2019 - 10:51 AEST

Resolved
This incident has been resolved.
Posted May 01, 2019 - 10:19 AEST
Identified
Portal Mail - Users are unable to attach files (attachments) to Portal Mail items. When attempting to attach a file, an error message is displayed. We are working to install a fix for this problem as soon as possible and apologise for any inconvenience caused.
Posted Apr 30, 2019 - 15:16 AEST