About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status it can take some time for the dashboard to reflect your experience. If after fifteen minutes your experience is not reflected contact the ATO. For more information see Using the Online services for agents dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

No Australian Business Number (ABN) found

If you receive the above message, log into your myGovID app and confirm your identity strength which is located next to your name. If the identity strength is “Basic” you will need to verify 2 documents to uplift the identity strength to ‘Standard’ before Online services for agents can be accessed.

Current system status

Client communication history freezes
Incident Report for OSFA
A fix has been identified and is being prepared for release.
Posted May 03, 2021 - 11:00 AEST
If you get the continuous spinning wheel you should close the session and try again by broadening your search parameters.
Posted Apr 23, 2021 - 09:59 AEST
This incident affects: Online Services for Agents (Search communication history).