The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
For upcoming maintenance events, visit the systems maintenance page systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.
Current system status
Get email notifications whenever OSFA creates, updates or resolves an incident.
Get text message notifications whenever OSFA creates or resolves an incident.
Get webhook notifications whenever OSFA creates an incident, updates an incident, resolves an incident or changes a component status.
A replacement app has been pushed to both the Apple and Google app stores and we are monitoring the service for any errors. It is recommended that users ensure they have the most current version of the app.
Posted Mar 17, 2021 - 12:55 AEDT
Update
A new version of the myGovID app that fixes the problems currently being experienced by some users is undergoing beta testing. Please check back here for future updates.
Posted Mar 17, 2021 - 06:31 AEDT
Identified
We have identified an intermittent issue impacting the myGovID mobile app and are preparing a fix. In the meantime we recommend that all users, once they’ve finished using their app to setup or logon, force close down the app or logout using the settings options in the app. The issue occurs more frequently when the app is kept open in the background of the device.
We apologies for any inconvenience this has caused.
